Customer Data Management

Keep track of every guest who has booked or stayed with you, so you can win them back

Treat every former customer with care

Wouldn’t it be great if you could reach former customers and remarket to them? With the Hostfully Property Management System you can build customer profiles with their data and later re-engage and rebook in 10 seconds. This helps you increase your share of direct bookings and build customer loyalty.

Trusted by

Hostfully’s Customer Data Management feature brings you many benefits:

Customer Relationship Management is key to running a successful business. Hostfully helps automate and store all guest records for your own marketing purposes to build, and maintain a relationship with your customers over time.

Track all customers who have booked with you
Rebook customers in just a few clicks
Capture email addresses for all guests (not just the one who booked with you)
Generate demand during low-season
Offer a better guest experience by noting preferences and historical data

Get to know Hostfully’s Customer Data Management feature

Know your guests

Keep track of all your guest information in one place, and understand their lifetime value. Understand their preferences and give them targeted offers and privileges via your website.

Enriched guest profiles

Use Member IDs and your own custom data to enrich guest information, and obtain their consent online under GDPR.

Improve guest relationships

Create GDPR-compliant marketing lists, for immediate use with MailChimp’s free mass-mailing tool that is integrated with our platform.

Our customers say it best

Find out why our clients love working with us

Hostfully has lots of great features at a fairly affordable price compared to other softwares. The onboarding was excellent and the customer service may be the best part about it. The enhanced reporting is what made me switch to Hostfully, it has saved me tons of time on the back end billing home owners.

Austin P, Turquoise Antler Short Term Rentals

Hostfully has a wide range of integrations with other technology software companies that we want to work with. Their “pipeline management “ functionality makes it super easy to get a quick understanding of all bookings and inquiries across all listings. On top of that, they have one of the best customer support teams that we’ve seen.

Jasper Ribbers, Overnight Success

Been great! Looking forward to opening more doors with Hostfully. Hostfully has been able to streamline my property onboarding and makes it much easier to have your properties on multiple channels without getting double bookings. The Hostfully customer service team is amazing and very helpful. Always there for me when I have questions.

Erin T, Finish Line Properties

We've been using Hostfully for 5 years to manage our now 40+ properties in Costa Rica (Osa Property Management). We started using Hostfully when we were managing just five homes, and as we've grown, Hostfully has become even more important to our success.

Nick Halverson, OSA Property Management

Hostfully has become an integral part of delivering an exceptional guest experience at Moving Mountains. Our homes are complex with many features & intricacies and the guidebooks have allowed us to easily share the relevant information so guests can safely use every feature. Now we get fewer troubleshooting calls and better reviews. We could not be more satisfied!

Robin Craigen, Moving Mountains

Unlock your potential with Hostfully’s Property Management Software

Easy to use

Check all your bookings at a glance. Add, cancel or modify bookings in seconds.

Efficient

Automate and save time. Cut down on manual processes and human-made mistakes!

Powerful & versatile

Connect every stage of the vacation rental guest journey.

Anytime, Anywhere, Any Device

Fully responsive on desktop, mobile, and tablet. Our mobile app helps you manage time-sensitive and critical tasks from the palm of your hand.

GDPR compliant

Hostfully has made numerous product, policy, and technology updates to ensure that your data and your guests’ data are compliant with GDPR regulations.

Success training

Our world-class onboarding team will stay with you until you’re comfortable and everything’s running smoothly.

Customer support

The Hostfully support team has a 95% average customer service rating and you can count on us seven days a week.

Community support

Share and gain valuable knowledge and know-how’s from Hostfully’s vibrant global community.

Expert knowledge

We know hospitality and technology inside and out, and we love sharing our knowledge with you.

Frequently asked questions

About Hostfully's Property Management Software

In order to view the CRM, just head to https://platform.hostfully.com/my-clients.jsp: the page will show you all guests and prospects, with the ability to quickly search for particular users by name, email or tags.

Yes! Our mobile app helps you manage your critical and time-sensitive tasks from the palm of your hand. It is available for both iPhone & Android.

Of course! We offer personalized demos free of charge. Book yours here: https://www.hostfully.com/request-a-demo/

Alternatively, we also have a pre-recorded demo you can check out here.

Yay! We’re so excited you’re ready to come try us out. We don’t offer free trials, however we do offer a free one-on-one personalized software demo where you can see exactly how Hostfully will be of benefit to you. Want to try a demo, then? Click here to get started. Alternatively, you can check our pricing page to subscribe right away.

More answers can be found in our FAQ page.

Why Hostfully

Free training for new members

Our solutions are easy to use and will automate your everyday tasks. Plus, during onboarding you get free training, and our team will stay with you until you’re comfortable and everything is running smoothly.

A company with
a purpose

We do more than just provide a tool. Through partnerships with Sustonica, EnviroRental, Ecologi and others, we help others in our industry make meaningful changes in the way they operate, to make a positive impact on the community and environment.

We share our insight and knowledge

Our team has years of experience in the business, learning best practices from leading brands. And we love sharing our knowledge with you. Come say hi to our team during the big vacation rental conferences, or tune into our free webinars.

Achievements

hostfully awards won property management platform

We've got your back.

Get answers when you need them. Our knowledgeable team is there to answer your inquiries, investigate your queries, and they genuinely want to provide you with a better experience. Simply reach out to us via email (hello@hostfully.com) or click the button below to start chatting now.

Or visit our Support Page

+95%

Average customer service rating

24/7

Support with agents all over the world

Check out these other features

Still not convinced?

At Hostfully we do things very differently. Instead of jumping right in, you can book a FREE and PERSONALIZED demo with one of our friendly Sales team members. They will show you exactly how Hostully will make your life as a vacation rental property manager much easier, in a demo that is customized to your business needs. So, how about it?