The AI concierge for short-term rentals
About GuestLabs
How Hostfully's integration with GuestLabs will benefit you:
- Auto-respond and save valuable time spent writing messages to your guests
- Reduce manual errors
- 24/7 personalized support for your guests
- Boost your customer satisfaction & prevent negative feedback
Get to know GuestLabs
Only talk to guests when it's urgent
GuestLabs automatically handles guest issues with personable and conversational answers – dramatically reducing your support volume & unlocking 24/7 support. If Bigsib cannot resolve an issue, it will seamlessly pass it on to your support team – so your guests always get the best possible experience.
Stay in control
You can set up GuestLabs to ask for your approval before any auto generated response is sent to a guest. This manual approval process can be turned on or off anytime based on your needs. When a guest asks a question, Bigsib will generate a response and send it to you first. You can choose to use the response, or to override it and manually write your own.
Personalize with your own support content
Every listing is unique! GuestLabs can solve guest issues with accurate answers based on your support content. Easily create a custom knowledge base for Bigsib to use when answering questions. GuestLabs can also analyze your listings on sites like airbnb and vrbo, and learn about amenities, check-in process, etc.
Control when you want Bigsib to step in
You can schedule GuestLabs to only respond to guest inquiries at specific dates/times, such as when you’re traveling, or at odd hours of the night. You can also schedule GuestLabs to step-in if your guest hasn’t heard from you by a certain amount of time.
FAQs
About GuestLabs
No. GuestLabs integrates directly with the Hostfully Property Management Platform. Guests send their inquiries as they normally would from their booking service inbox (e.g. Airbnb, Vrbo, Booking.com, etc).
Yes. You can schedule GuestLabs to only respond to guest inquiries at specific days or times.
Since every listing is unique, you provide the support information (common FAQs) about your listing and services. GuestLabs uses this information to accurately answer questions.
GuestLabs will instantly notify you, e.g. via SMS text, so you can respond to the guest. GuestLabs will learn from your response so that next time it can handle a similar question automatically.
About Hostfully's Property Management Platform
Hostfully products give property managers the tools they need to automate their business, earn more money, and deliver a 5-star guest experience.
The Property Management Platform lets you automate and simplify the busy management operations of running a vacation rental. With award-winning and industry-leading features such as a booking pipeline, channel manager, central calendar, unified inbox with templates, triggers and AI-enhanced communications, payment processing, analytics & reporting, smart home management, and more, you can run your business with less effort and more success.
We connect with other listing sites and OTAs through direct API (we don’t rely on a separate channel manager to sync), making Hostfully one of the most stable platforms in the industry.
Hostfully’s unique pipeline view gives managers a bird’s eye view of their businesses to easily track incoming leads, unpaid deposits, upcoming check-ins and checkouts, manage teams and tasks, and automate operations. Guest communication through our Unified Inbox enhanced with InboxAI, allows managers to quickly screen and send AI-generated responses to save valuable time and ensure consistent, quality messages.
We offer direct integrations with 100+ of the industry’s leading software providers, giving you the option to pick and choose software that’s right for you. We believe that your business is unique—and so should the software used to run it.
Please note that the set up time to import and list properties on listing sites varies. This is outside of our control. However, due to Hostfully’s Preferred Partner status with Airbnb, Vrbo, Booking.com, and Homes and Villas by Marriott Bonvoy, we can track your status and gain faster listing site assistance if an unforeseen problem happens.
Alternatively, we also have a pre-recorded demo you can check out here.
Yay! We’re so excited you’re ready to come try us out. Our onboarding team really goes above and beyond to provide you dedicated hands-on expertise to make sure you are set up for success, and because of this, we do not offer any free trials. However, we do offer a free demo so our team can guide you through just how Hostfully’s PMS will solve your business headaches, and to answer any questions you have before choosing to subscribe to our platform. Want to try a demo, then? Click here to get started.
Alternatively, you can check our pricing page to subscribe right away.
Why Hostfully
World-class customer support
Our solutions are easy to use and will automate your everyday tasks. Our team is also there to help with any issues and will stay with you until you’re comfortable and everything is running smoothly.
A company with a purpose
We do more than just provide a tool. Through partnerships with Sustonica, EnviroRental, Ecologi and others, we help others in our industry make meaningful changes in the way they operate, to make a positive impact on the community and environment.
We share our insight and knowledge
Still not convinced?
Still not convinced?
We're here to help.
Get answers when you need them. Our knowledgeable team is there to answer your inquiries, investigate your queries, and they genuinely want to provide you with a better experience. Simply reach out to us via email (hello@hostfully.com) or click the button below to start chatting now.
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