As an Airbnb host, leaving a guest review is really important. It helps the host community sort great guests from less desirable ones. But most importantly, leaving Airbnb host reviews is one of the easiest things you can do to obtain Superhost status and secure repeat guests.

Unfortunately, leaving a review can be time-consuming. This is where Airbnb host review templates come in. And better yet, with a robust property management system like Hostfully, you can set up automated reviews.

In this article, we’ll cover:

• Top Reasons Host Airbnb Reviews Matter
• 30 Airbnb Host Review Templates
• Automated Reviews Templates
• Plus, a free step-by-step downloadable guide to automating templates

Top reasons Airbnb guest reviews matter

So why do host reviews matter so much on Airbnb? We’ll cut to the chase. There are two main reasons it’s critical to leave reviews for your guests.

• Increases your visibility on Airbnb: Airbnb rewards hosts and managers that are active on the platform by putting them at the top of search results. When you leave a review, it shows that you are active to Airbnb’s algorithms.
• More chances for repeat stays: Fact: 72% of travelers return to the short-term rental within 5 years. If a guest had a great experience in your property, the review you leave them may make them more likely to return.

Airbnb host review templates

With that said, let’s look at some of the most popular Airbnb host review templates. We’ll break the templates into two kinds:

• Standard templates (best for those without a property management system)
• Personalized templates (best for those using a property management system)

Standard positive Airbnb review templates

Since these review templates don’t use input variables, they can be used by any host or manager who copy/pastes reviews manually. Though it may air on the side of a less personable Airbnb review, these standard templates are ideal for hosts and managers who don’t use a property management system (PMS).

Note that they’ll also work with a property management software (PMS) that doesn’t support input variable fields.

• What a great guest to host! So easy to communicate with, and left the place clean and tidy. Would recommend to any other host, and would welcome back to our property any time.
• We had such a great time hosting this guest. Everything went smoothly. The place was left in such good shape. Come back any time!
• 5 star review! Quiet, clean, and respectful. What more could a host hope for?
• Wonderful guest who is super easy to host. Would have you back any time and would recommend to any other host.
• Really nice guest. Kept the property clean after check-out. Would recommend this guest to any host. If back in town, you’re more than welcome to stay with us again..
• Guest was excellent and respected the space. Easy to communicate with. Left the place looking great. Recommend to any host.
• Lovely to host such a polite and friendly guest. I highly recommend! You always have an invitation at our home. We hope to see you again soon!
• Great to host. Very independent, and most importantly, respected the place and left it clean. Would recommend to any host.
• Such a great guest to host. Nothing negative to say. Left the place clean and tidy and was respectful throughout the stay. Come back any time.
• Really enjoyed hosting this guest. Communication was good. Followed the house rules. Left the place clean. A+!

Personalized positive Airbnb host review templates

Those hosts with a property management system (PMS) like Hostfully will reap the benefits of using templates that pull the guest’s first name (input variable) from your PMS into the review. This will make your review more personable, avoid penalization, and increase your odds of repeat guests.

Note: Hostfully users will have to substitute [Guest First Name] with the string [$GUEST_NAME$]

• [Guest First Name] was a great guest. Communicative during the booking process and left the place clean and in great shape. Would not hesitate to have [Guest First Name] back again anytime.
• [Guest First Name] was fantastic. Quiet, considerate and left the place clean and in good condition. We recommend to any host.
• [Guest First Name] was wonderful to host! Respectful, quiet, clean and organized. We have nothing but good things to say. [Guest First Name], we’d love to have you stay with us any time in the future.
• [Guest First Name] was awesome! Very communicative and respected the house rules. We’d love to have [Guest First Name] come back, and we recommend to any host.
• Absolutely nothing negative to say about [Guest First Name]. Easy to host, left the place clean, and respected the house rules. Come back anytime [Guest First Name]!
• [Guest First Name] was great to host. Super easy to deal with, and communicated what we needed to know to help us make the hosting easy and smooth. Would have [Guest First Name] back any day.
• [Guest First Name] is very respectful and easy to work with. Please come again!
• [Guest First Name] was so lovely. [Guest First Name], it was such a pleasure to host you. I highly recommend [Guest First Name] to any other host.
• One of the easiest guests I’ve ever hosted. [Guest First Name] was organized, clean, and left the place in good order. Perfect guest! Please come back one day!
• [Guest First Name] is fantastic and such a delight to host. Communicates well, respectful of the place, and left everything clean. Really enjoyed hosting you [Guest First Name] and would love to have you stay with us again.
• [Guest First Name] stayed at our place and we couldn’t have been happier. Good communication, clean, and respected the house rules. We highly recommend [Guest First Name] to any host.
• [Guest First Name] is the perfect guest. Check in with no problem and left the place on time. Easy guest to host and would recommend to anyone.
• Guests like [Guest First Name] don’t come around very often. Easy to work with, and very respectful. Would love to host you again in any of our other properties.
• We hosted [Guest First Name] and it was such a delight! Friendly and clean, I’d gladly host [Guest First Name] again and recommend to any host.
• [Guest First Name] stayed with us and left everything clean and tidy. Respected the place, and didn’t bother the neighbors. We’d love to host [Guest First Name] again.
• [Guest First Name] was a great guest, followed the house rules, was independent, and left the place clean. I’d host [Guest First Name] any time and recommend to any host.
• It was a pleasure to host [Guest First Name]. Friendly and enthusiastic, but also very respectful of our place. Would recommend to any host. [Guest First Name], please contact us directly if you ever need a place in the area.
• [Guest First Name] left the property clean and in great condition. Was respectful, took great care of the home, and was one of the easiest guests to host. Recommend to anyone.
• Great guest! [Guest First Name] is kind, considerate and respectful. We’d love to have you stay with us again [Guest First Name].
• [Guest First Name] was easy to communicate with and a pleasure to host. Would recommend to any host. [Guest First Name], come back any time!

Constructive Airbnb host review templates for common vacation rental issues

No host wants to write a “bad review” or consider someone a “bad guest.” But sometimes guest behavior warrants less than a stellar 5-star review. Here are some templates with personalized use that speak to issues common to Airbnb hosts.

• Pets not disclosed: [Guest First Name] was very friendly. However, there was a misunderstanding as they brought a pet despite our no-pet policy. We recommend clarifying house rules in the future, but overall, they were good guests.
• Noise issues: [Guest First Name] was friendly and communicative. However, we did receive some noise complaints from neighbors during their stay. We encourage guests to be mindful of the quiet hours listed in our house rules as we aim to stay respectful of our neighbors and community. The place was otherwise left in good condition.
• Cleanliness concerns: While [Guest First Name] stayed with us, communication was smooth. However, upon checkout, we noticed that the property required a bit more cleaning than usual. With a little more attention to tidying next time, [Guest First Name] would be a very good guest.
• Extra guests: It was a pleasure hosting [Guest First Name], but there was some confusion about the number of guests staying at the property. We ask guests to ensure that the number of occupants aligns with the booking agreement. Other than that, communication was excellent, and the property was left in good shape.
• Non-observance of house rules (or violation): [Guest First Name] was friendly and overall respectful, but there were a few issues with adhering to our house rules (specifically around [specific rule, like smoking, pets, or noise]). While the overall stay went smoothly, we encourage guests to review house rules carefully to ensure a great experience for everyone.
• Trash not taken out: We enjoyed hosting [Guest First Name] at our property. However, the garbage was not taken out as requested in the check-out instructions. We would appreciate better attention to our check-out procedure in the future. Thank you for staying at our property.
• Misuse of property amenities: [Guest First Name] was polite throughout their stay. Unfortunately, we did notice some misuse of [specific amenity, like the pool or appliances]. While we understand accidents happen, we ask that guests take care when using the amenities, and communicate any incidents with us so we can attend to the issue efficiently. Thank you for staying with us.
• Unresponsive to messages: [Guest’s Name] stayed at our property for a few days. We tried reaching out a few times during the stay, but communication was a bit delayed. While we understand busy schedules, we encourage future guests to respond to messages in a timely manner to ensure smooth coordination.
• Property damage: [Guest First Name] was polite and communicative throughout their stay. However, there was some damage to the property, specifically [mention the specific damage, e.g., a broken chair or stained carpet]. While we understand accidents can happen, we kindly ask future guests to treat the property with care and report any incidents promptly. We hope for better attention to the property in the future. Thank you for staying with us.

Bonus: Personalized templates responses to positive guest reviews

It’s always important to follow up after a guest’s stay— and when a great guest leaves an equally great review of your property, it’s especially critical to send a positive message. Not only do these responses enhance the guest experience, but they’re also key to establishing a dedicated repeat guest.

• Thank you so much for your kind words, [Guest First Name]! We’re thrilled to hear you had a great stay and found everything to your liking. You were a fantastic guest, and we’d love to welcome you back anytime. Safe travels!
• Thank you, [Guest First Name], for your thoughtful review! We’re so glad the cleanliness of the property met your expectations. It was an absolute pleasure hosting you, and we hope to see you again on your next trip!
• Thank you for your kind feedback, [Guest First Name]! We always strive to make communication as smooth as possible, so it’s great to hear that you felt well taken care of. It would be a pleasure to host you again anytime!
• We’re so happy to hear that you enjoyed the location, [Guest First Name]! It’s great to know that it added to your stay. Thank you for being such a wonderful guest, and we hope to see you again soon!
• It was a pleasure hosting you again, [Guest First Name]! We’re delighted that your stay was as enjoyable as the last. You’re always welcome at our place, and we look forward to your next visit!

Download it now for free:

Learn how to automate your Airbnb host reviews

Tired of dropping what you’re doing just to review a guest? There’s a better way: automation. See how easy it is to automate Airbnb host reviews in this step-by-step guide.

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Airbnb host review best practices

Here are a few tips when crafting a review—especially for a template!

• Gender neutral: Ideally, your templates should be gender neutral. This will save you from having to edit pronouns and avoid a mistake that could offend your guest.
• Invitation to return: While it’s not necessary, your review of the guest should also include an offer to return to the property. You secured the booking, and provided a great experience; now’s the time to offer an open invitation to potentially repeat customers.
• Vary reviews: Avoid leaving the same review over and over. Airbnb’s algorithm will pick it up, and it could eventually affect your Superhost status. With the power of automation and the right software, you can randomize the templates.
• Be courteous: Even when a guest hasn’t been ideal, consider how your review might have an impact on the individual in the future. Not only can poorly worded negative reviews ruffle some feathers, other potential guests seeing your harsh negative review might be deterred from booking with you.

Automation: Why use templates for Airbnb host reviews?

While leaving reviews is so critical, it’s also time-consuming. So how can property managers expedite the process, thereby freeing up time and ensuring you enhance your Airbnb status? Well, copy/pasting responses is an option, but why bother when there’s an easy solution: the template.

Automating your host reviews by using templates will save you time, and help bump up your property on the first page of Airbnb. Instead of drafting a unique response after each stay, you can copy/paste from a template and move on with your other tasks.

How to automate guest reviews with Hostfully

With Hostfully, property managers can use the automated review system to upload 5 templates of their choosing. The guest review automation tool waits for a certain number of hours, and then if every goes well post-check-out, the tool will automatically select one of the templates (defaulting to a 5-star positive review).

This tool ensures you don’t miss a beat in the review cycle (and thus boosts your chances of securing a better Superhost score). Each review will automatically pull the appropriate guest’s name so the reviews are accurate and personalized.

Conclusion

Leaving guest reviews is a critical part of being a successful host — whether on Airbnb, Vrbo, Booking.com or other online travel sites. For Airbnb in particular, not only do they enhance your visibility on the platform, but they also increase the likelihood of repeat bookings and contribute to achieving Superhost status.

While the process can be time-consuming, using Airbnb review templates—whether with a property management system or not—can simplify the task. Better yet, by automating reviews through platforms like Hostfully, hosts can save time while maintaining a consistent and personalized approach. Automating your reviews ensures you never miss an opportunity to provide feedback and keep your listing—and vacation rental management company—competitive.