More and more the vacation rental industry is focusing on ways to improve the guest experience and offer better hospitality services. Indeed, the 2017 Report on Hospitality Trends in Vacation Rentals showed that 84% of vacation rental companies want to offer more hospitality services.
This trend toward the guest experience can be seen in the development of new vacation rental technology tools like digital guidebooks, and the improvement of experience options available to guests. Consider Airbnb’s recent push into the tour and experiences niche.
There’s also another trend at play, and many hospitality companies are responding to this emphasis on experiences with the creation of an entirely new profession: the Guest Experience Representative.
