AIPEX Virtual Concierge

Raise the bar for guest experience

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Description

AIPEX is an AI-powered guest engagement platform built to make hosting easier and stays more enjoyable. It helps hosts lighten their team’s workload, streamline turnovers, boost revenue, and improve occupancy—without adding complexity.

Guests can access AIPEX on their own phones or through in-property devices, getting instant, personalized answers about the home and the local area. From check-in tips to nearby recommendations, everything is delivered through a natural, friendly conversation.

The AI can also share images and short how-to videos, and even take action on guest requests—turning everyday questions into smooth, memorable experiences.

Go to AIPEX Virtual Concierge

Benefits

Reduce staff load
Drive occupancy
Boost your 5-star reviews
Optimize turnover
Generate incremental revenue

Frequently asked questions

No, Hostfully and AIPEX also have guidebook integration, where information from your Hostfully guidebook is made available directly within the AIPEX system.

No, the service is available as a mobile web app – just give guests a link.

Amazon Alexa devices with special software that is purpose-built for vacation rentals. The Echo Show 8 and Echo Show 15 are our most popular options.

AIPEX is supported on guest’s mobile phones globally. Alexa devices are supported in the US, UK, Canada and US Territories.

Yes – In the AIPEX portal, you can activate or deactivate the Virtual Concierge service at your properties. When the service is disabled, no credits are consumed. Using credits allows us to offer hosts the ability to only pay for the service when you are using it. Most subscription models charge you by the month, whether there are guests in your property or not. Instead, with AIPEX self-service, you can disable your properties in the off-season and be charged nothing.