vacation rental management software guest communication

Make your booking process smooth for your guests and your team

Hostfully allows users to easily turn on and off integrations with 3rd party softwares that are extremely useful tools for running a full service property management business with streamlined operations, marketing, guest services, automation, reporting, options to create direct bookings sites, and more.
Spencer W., The Wampole Group Inc.

About Charge Automation

Charge Automation is a leader in facilitating smooth online check-in & ability to collect Guest IDs, selfies, documents, custom questions, e-signatures, security deposits, other payments and more. It’s the perfect tool for automating everything between “thank you for booking” and “welcome to our hotel!”

As a Hostfully user, enjoy Charge Automation’s Professional features free for 12 months! Read more here.

How Hostfully's integration with Charge Automation will help you:

  • Automate your processes
  • Save time from manual handling of bookings
  • Boost guest experience
  • Make more money
  • Avoid fraud-related chargebacks

Get to know Charge Automation

Chargeback Protection

With Chargeback Protection, you are protected against fraudulent disputes. Charage Automation’s superior fraud detection eliminates chargebacks entirely. They’re so confident in the models that they cover 100% of fraudulent chargebacks.

Smart Guest Portal & Guidebook

Give your guest an area where they can access Check-in Instructions, WiFi, Payment Receipts, Purchase Add-on Services, Chat & access digital Guidebook.

Payment automation

Taking payments is a pain. Especially if you have to take full or partial split payments for Reservation amount, Deposits, Outstanding balance, Cancellation fee, tourist tax etc. ChargeAutomation automates all your collection needs based on a set of rules you create. If payment fails, the card is marked invalid automatically and a payment link sent to the customer to securely complete payment. Refunds are easily issued too.

Online Check-in

It is a FREE online tool to collect guest pre-arrival information such as ID/Passport, E-signature, Credit card scan, Selfie, Email address, Phone number and you can add your own questions.

Upsell during pre check-In

Create memorable experiences for guests & drive revenue by $25 per booking. Offer your guests additional services like room upgrade, early check-in, late check-out, breakfast, tours & activities and customize your own upsell through the ChargeAutomation platform. You will find more information here.


About Charge Automation

Yes! As a Hostfully user, you can enjoy Charge Automation’s Professional features free for 12 months! This includes a comprehensive contactless check-in form for ID and document collection, guest preferences, e-signatures, terms & conditions acceptance and unlimited users! Read more here.

ChargeAutomation supports any OTA such as Airbnb,, Expedia, Agoda, cTrip, VRBO/Homeaway, etc.
Yes, we have two. Check out this awesome webinar between the Hostfully team and ChargeAutomation team about how to win with automation. After that, you can tune into this one too!

About Hostfully's Property Management Platform

Hostfully products give property managers the tools they need to automate their business, earn more money, and deliver a 5-star guest experience.

The Property Management Platform lets you automate and simplify the complex management tasks of running a vacation rental. With award-winning and industry-leading features such as a channel manager, central calendar, unified inbox, triggers and templates for automated communication, payment processing, analytics & reporting, smart home management, and more, you can run your business with less effort and more success.

Hostfully provides premium channel distribution to over 17 booking platforms and OTAs. We are one of the few companies in the world to hold Preferred Partner Status with the top three booking platforms for vacation rentals: Airbnb, VRBO, and We connect with other listing sites and OTAs through direct API (we don’t rely on a separate manager to sync). This makes Hostfully one of the most stable channel management providers in the industry.

Hostfully’s unique pipeline view gives managers a birds eye view of the business. Easily track incoming leads, unpaid deposits, upcoming check-ins and check-outs, and operations. From the same screen, assign tasks to team members with just a few clicks.

Hostfully offers the most flexibility to use third-party vacation rental software. We have direct integrations with the industry’s leading software providers, giving you the option to pick and choose software that’s right for you. Each business is unique, and so should the software used to run it.

Hostfully invests in and provides world-class customer service. Our 1:1 onboarding sessions limit downtime or disruptions to your operations. Afterwards, we have regular check-ins with our Customer Success Team. And if you’re ever stuck, we offer 200+ help articles and chat or email access to our 24/7 in-house Customer Support Team.

You can check out our reviews here:
Every new customer of our Property Management Platform receives step-by-step instructions and a dedicated Onboarding Specialist to support you for your first 45 days. After you complete an initial assignment to get you started and attend a group call, your Onboarding Specialist will set up the first of your 1:1 one-hour personalized calls.* During your onboarding, Hostfully will help you set up your properties, configure listing sites and OTAs, show you how to automate processes with templates and triggers, and get started with pricing.

Please note that the set up time to import and list properties on listing sites varies. Some take under 24 hours, while others take up to two weeks or longer. This is outside any software company’s control. However, due to Hostfully’s preferred partner status with Airbnb, Vrbo, and, we can track your status progress and get faster access if an unforeseen problem happens.

After your 1:1 calls, additional onboarding services can be purchased for $150 per hour.

*All plans include at least 2 x 1:1 calls. See plans for details.
Yes! Our mobile app helps you manage your critical and time-sensitive tasks from the palm of your hand. It is available for both iPhone & Android.
Of course! We have free live demos happening weekly for our Property Management Platform. Visit this link to register now and have a fun chat with our team:

Alternatively, we also have a pre-recorded demo you can check out here. All demos can be found on our “Request a Demo” page.
Yay! We’re so excited you’re ready to come try us out. We don’t offer free trials, however we do offer a free one-on-one personalized software demo where you can see exactly how Hostfully will be of benefit to you. Want to try a demo, then? Click here to get started. Alternatively, you can check our pricing page to subscribe right away.
Hostfully customer support is available 24 hours a day, 7 days a week.
More answers can be found in our FAQ page.

Why Hostfully

World-class customer support

Our solutions are easy to use and will automate your everyday tasks. Our team is also there to help with any issues and will stay with you until you’re comfortable and everything is running smoothly.

hostfully team remote work career success job opportunities

A company with a purpose

We do more than just provide a tool. Through partnerships with Sustonica, EnviroRental, Ecologi and others, we help others in our industry make meaningful changes in the way they operate, to make a positive impact on the community and environment.

hostfully team remote work career success job opportunities

We share our insight and knowledge

Our team has years of experience in the business, learning best practices from leading brands. And we love sharing our knowledge with you. Come say hi to our team during the big vacation rental conferences, or tune into our free webinars.

Still not convinced?

At Hostfully we do things very differently. Instead of jumping right in, you can book a FREE and PERSONALIZED demo with one of our friendly Sales team members. They will show you exactly how Hostully will make your life as a vacation rental property manager much easier, in a demo that is customized to your business needs. So, how about it?

Still not convinced?

At Hostfully we do things very differently. Instead of jumping right in, you can book a FREE and PERSONALIZED demo with one of our friendly Sales team members. They will show you exactly how Hostully will make your life as a vacation rental property manager much easier, in a demo that is customized to your business needs. So, how about it?

We're here to help.

Get answers when you need them. Our knowledgeable team is there to answer your inquiries, investigate your queries, and they genuinely want to provide you with a better experience. Simply reach out to us via email ( or click the button below to start chatting now.


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