Rhiana Jones
Coarsegold, CA
Sarah Adams
Jacksonville, FL
Staci Patton
Lake Tahoe, CA
Kana Gordon
Charleston, South Carolina
Pablo Escarcega
Dallas, TX
Hannah Castillo
Menomonee Falls, WI
Full scale property management solution
Full API sync with all channels
Hostfully mobile app
Unlimited group learning calls
Access to office hours and 300+ articles
24/7 email and chat support with average response time of 1 hour
Eight (8) x 1:1 onboarding calls*
Booking.com onboarding
Dedicated Customer Success Manager
RESPONSIVE CUSTOMER SUPPORT TEAM
AVERAGE CUSTOMER SERVICE RATING
Did you know Hostfully’s Technical Support Team is available 24 hours a day, 7 days a week at support@hostfully.com and on chat? So if you have a quick product question, or you’re burning the midnight onboarding oil, we’ve got you covered.
We also have a comprehensive help desk, with onboarding articles to guide you through the process.
Our Onboarding team has members available between 9AM through 8PM (EST), Monday to Friday. We do not have Onboarding team members available outside of these hours for onboarding calls.
Here’s a high level onboarding overview so you know what to expect. Usually onboarding takes 45 days or less—assuming you keep up with your assignments and there aren’t any delays from our channel integrations partners.
The process will vary slightly depending upon your desired pacing and needs. A proper setup will save you many hours of time and energy so start off on the right foot, and remember, just take it one step at a time.
During your onboarding period, you can always join group onboarding calls or email onboarding@hostfully.com with your questions and concerns. We also have a comprehensive help desk and informative Hostfully University videos.
Within 24 business hours after signing up, you will receive a welcome email from your personal Onboarding Specialist with your first homework assignment and information on when and how to schedule your first group call.
In order to stay on track with your onboarding, it’s important to complete your assignment before your first 1:1 call. You can walk through our help video and guide to:
After completing your group call and assignment, you will schedule a 1:1 call with your personal Onboarding Specialist who will review your account, answer questions, cover any remaining steps, help you with your reservations and calendar, and provide you with instructions for enabling channels and going live.
Keep an eye on your email.
You’ll receive a whole series of emails with detailed information and easy-to-follow instructions for each step. Of course, we’ll be there with you throughout.
Once a property is toggled ON within a channel in Hostfully and you connect that property to an existing listing, the data in Hostfully completely overwrites your existing listing. This includes pricing, photos, descriptions and rental terms. Make sure your property is complete in Hostfully before syncing!
Rhiana Jones
Coarsegold, CA
Sarah Adams
Jacksonville, FL
Staci Patton
Lake Tahoe, CA
Kana Gordon
Charleston, South Carolina
Pablo Escarcega
Dallas, TX
Hannah Castillo
Menomonee Falls, WI
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