We care
Customer care is not just a thing we do—it’s who we are.
Get the right help every step of the way
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Your success matters
We truly care about your experience with Hostfully and want you to make the most of our platform. Your Hostfully plan always includes the following:
- Open office hours
- Access to 300+ help and business articles
- Membership to Hostfully Users Facebook Group
- 24/7 email and chat support
- Periodic check-ins
Get to know how Hostfully supports you during your journey
Onboarding Support
We designed our onboarding process to support managers in learning at a pace and style that works best for them. Every customer has access to weekday Onboarding Office Hours, a library of on-demand Hostfully University video tutorials, and 1:1 support from an assigned Onboarding Specialist, in addition to other resources.
Customer Success
Our Customer Success team will connect with you regularly to understand your business goals, offer adoption guidance, and ensure you’re getting the most value from the Hostfully Platform.
* Customers with 5+ properties receive the added benefit of a dedicated Customer Success Manager, offering personalized support and a customized annual business review.
Support anywhere, anytime
Hostfully invests in and provides world-class customer support across markets and available 24/7, with dedicated specialists working whenever you are.
Online resources
All customers have access to our 300+ help articles, optional instant AI support, Hostfully’s Facebook Users group, Hostfully University courses, webinars, industry-leading blog, and live office hours.
User Voice
Through your feedback and ideas, we enhance and improve our product. You can submit your system suggestions and requests via our User Voice. This helps us prioritize our product roadmap and understand the relative priority of our customers’ needs.
Our customers say it best
Find out why our clients love working with us
Unlock your potential with Hostfully’s Property Management Software
Easy to use
Check all your bookings at a glance. Add, cancel or modify bookings in seconds.
Efficient
Automate and save time. Cut down on manual processes and human-made mistakes!
Powerful & versatile
Connect every stage of the vacation rental guest journey.
Anytime, Anywhere, Any Device
Fully responsive on desktop, mobile, and tablet. Our mobile app helps you manage time-sensitive and critical tasks from the palm of your hand.
GDPR compliant
Hostfully has made numerous product, policy, and technology updates to ensure that your data and your guests’ data are compliant with GDPR regulations.
Success training
Our world-class onboarding team will stay with you until you’re comfortable and everything’s running smoothly.
Customer support
The Hostfully support team has a 95% average customer service rating and you can count on us seven days a week.
Community support
Share and gain valuable knowledge and know-how’s from Hostfully’s vibrant global community.
Expert knowledge
We know hospitality and technology inside and out, and we love sharing our knowledge with you.
Frequently asked questions
About Hostfully's Property Management Software
Our onboarding process empowers managers to learn at their own speeds and styles. All customers have access to weekday Onboarding Office Hours, on-demand Hostfully University video tutorials, and 1:1 designated Onboarding Specialists, among other resources.
Please note that the set up time to import and list properties on listing sites varies. This is outside of our control. However, due to Hostfully’s Preferred Partner status with Airbnb, Vrbo, Booking.com, and Homes and Villas by Marriott Bonvoy, we can track your status and gain faster listing site assistance if an unforeseen problem happens.
Hostfully invests in and provides world-class customer support across markets and available 24/7, with dedicated specialists working whenever you are. Additionally, all customers have access to our 300+ help articles, optional instant AI support, Hostfully’s Facebook Users group, Hostfully University courses, webinars, and live office hours.
Additionally, all customers with 5+ properties are matched with a dedicated Customer Success Manager who offers further guidance and a customized annual business review.
Hostfully customer support is available 24 hours a day, 7 days a week.
Of course! We offer personalized demos free of charge. Book yours here: https://www.hostfully.com/request-a-demo/
Alternatively, we also have a pre-recorded demo you can check out here.
Yay! We’re so excited you’re ready to come try us out. We don’t offer free trials, however we do offer a free one-on-one personalized software demo where you can see exactly how Hostfully will be of benefit to you. Want to try a demo, then? Click here to get started. Alternatively, you can check our pricing page to subscribe right away.
Why Hostfully
a purpose
Achievements
We've got your back.
Get answers when you need them. Our knowledgeable team is there to answer your inquiries, investigate your queries, and they genuinely want to provide you with a better experience. Simply reach out to us via email (hello@hostfully.com) or click the button below to start chatting now.
Or visit our Support Page
Check out these other features
Still not convinced?
At Hostfully we do things very differently. Instead of jumping right in, you can book a FREE and PERSONALIZED demo with one of our friendly Sales team members. They will show you exactly how Hostully will make your life as a vacation rental property manager much easier, in a demo that is customized to your business needs. So, how about it?
