We truly care about your experience with Hostfully. We also constantly review and improve our products based on your valuable feedback.
After signing up, you can expect to receive an email from your assigned Onboarding Specialist directly within 2-3 business days. You will receive 3 calls and unlimited email support during your 45 days of onboarding.
You can count on us seven days a week. We offer free support via live chat and email whenever you need.
Our Customer Success team will check in with you periodically to learn about your business objectives, provide adoption coaching and show you how to make the most of the Hostfully Platform.
* Please note that only Pro Plus & Premium customers will receive a dedicated Customer Success Manager.
We have plenty of documentation to help you answer any questions you may have, readily available. Visit our help desk, industry-leading blog, FAQ and more.
Through your ideas, we deliver enhancements and change. You can submit your system suggestions and requests via our User Voice. This helps us prioritize our product roadmap and understand the relative priority of our customers’ needs.
Check all your bookings at a glance. Add, cancel or modify bookings in seconds.
Automate and save time. Cut down on manual processes and human-made mistakes!
Connect every stage of the vacation rental guest journey.
Fully responsive on desktop, mobile, and tablet. Our mobile app helps you manage time-sensitive and critical tasks from the palm of your hand.
Hostfully has made numerous product, policy, and technology updates to ensure that your data and your guests’ data are compliant with GDPR regulations.
Our onboarding team will give you free training and stay with you until you’re comfortable and everything’s running smoothly.
The Hostfully support team has a 95% average customer service rating and you can count on us seven days a week.
Share and gain valuable knowledge and know-how’s from Hostfully’s vibrant global community.
We know hospitality and technology inside and out, and we love sharing our knowledge with you.
We do more than just provide a tool. Through partnerships with Sustonica, EnviroRental, Ecologi and others, we help others in our industry make meaningful changes in the way they operate, to make a positive impact on the community and environment.
Support with agents
all over the world