Hostfully’s inbox coupled with automation reduced guest communications, and led to better reviews. With Hostfully’s guest messaging templates & triggers, this professional manager saved time, eliminated stress from last-minute bookings, and protected his property owners’ assets.
Keith Freedman is the owner of HostWell, a San Francisco-based vacation rental management company (VRMC). HostWell provides full management services for stress-free rental revenue, including dedicated cleaning staff, price optimization, linen services, and guest communications.
HostWell sets itself apart from other VRMCs by focusing on the little things that make a big impact on the guest experience. One of these little things is keeping the human touch throughout the guest’s stay – even when managing a large portfolio.
With this process in place, HostWell could now free up its staff’s time to focus on other aspects of the guest experience, day-to-day operations, or scaling the business. And those last-minute bookings that had an employee drop what they were doing? Automation took care of that as well.
Here’s what Keith had to say: “sometimes a guest books a property and immediately asks for check-in information. Since the check-in is under the three-day trigger, Hostfully sends the information right away. The guest is impressed that someone on our end was behind the screen, but in fact, it was Hostfully all along.”