Unified Inbox
Smart, centralized messaging for a 5-star guest experience
All the communication tools a property manager needs
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Discover Hostfully’s Unified Inbox
With Hostfully’s Unified Inbox, you can stay in touch with your guests without logging in and out of different OTAs (Airbnb, Vrbo, Booking.com). Chat with guests over SMS, Whatsapp, email, or messages, and easily navigate your communications in one place. Plus, you can set triggers and create pre-written templates, so when guests ask common questions, they can receive an instant, accurate answer. Our Unified Inbox’s settings even allow you to give access to Airbnb co-hosts for easy integrated messaging, while maintaining listing privacy, and ensure all co-host and invited guest messages reach you. And with InboxAI’s smart, AI-enabled communications tool, you can let those messages take care of themselves.
- Convert more guests with faster responses across all channels and hosting status
- Increase likelihood of receiving 5-star reviews
- Free up more of your and your team’s time
- Stay organized by grouping repeat guest messages by booking
- Increase efficiency and achieve your business goals
- Include co-hosts without sacrificing privacy across your portfolio
Get to know Hostfully’s Unified Inbox
Sort/filter your messages
Find a communication thread with a simple search. You’ll be able to filter your message by date, guest name, and other parameters. Easily find all the unread messages and get cracking!
Build templates to save time
Set up custom marketing & communication templates for SMS, email, and WhatsApp. Smart tags automatically populate known information, so you won’t be accidentally typing in the wrong guest name!
Set your communication on autopilot
Create automated guest messages that will be sent out triggered on preset dates/times/events such as check-in, during stay, and check-out.
Attachments
Is text not enough? You can also attach and send files such as images and PDFs.
Multilingual support
No more getting lost in translation. We provide the tools necessary for you to easily translate your ready-made message templates into any language.
Our customers say it best
Find out why our clients love working with us
Unlock your potential with Hostfully’s Property Management Software
Easy to use
Check all your bookings at a glance. Add, cancel or modify bookings in seconds.
Efficient
Automate and save time. Cut down on manual processes and human-made mistakes!
Powerful & versatile
Connect every stage of the vacation rental guest journey.
Anytime, Anywhere, Any Device
Fully responsive on desktop, mobile, and tablet. Our mobile app helps you manage time-sensitive and critical tasks from the palm of your hand.
GDPR compliant
Hostfully has made numerous product, policy, and technology updates to ensure that your data and your guests’ data are compliant with GDPR regulations.
Success training
Our world-class onboarding team will stay with you until you’re comfortable and everything’s running smoothly.
Customer support
The Hostfully support team has a 95% average customer service rating and you can count on us seven days a week.
Community support
Share and gain valuable knowledge and know-how’s from Hostfully’s vibrant global community.
Expert knowledge
We know hospitality and technology inside and out, and we love sharing our knowledge with you.
Frequently asked questions
About Hostfully's Property Management Software
When you have multiple listings spread across various OTAs, it’s extremely time consuming to log into each and manage your messages. By centralizing all communications, your team has a one stop shop for guest communication, saving valuable time and greatly reducing the chances of making mistakes. Hostfully’s Unified Inbox syncs messages from Airbnb, Vrbo, Booking.com and direct bookings.
Synchronization is almost instantaneous, and the time taken depends on the size of the message (ie: if you have attachments).
Why yes, yes they are.
Of course! We offer personalized demos free of charge. Book yours here: https://www.hostfully.com/request-a-demo/
Alternatively, we also have a pre-recorded demo you can check out here.
Yay! We’re so excited you’re ready to come try us out. We don’t offer free trials, however we do offer a free one-on-one personalized software demo where you can see exactly how Hostfully will be of benefit to you. Want to try a demo, then? Click here to get started. Alternatively, you can check our pricing page to subscribe right away.
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Get answers when you need them. Our knowledgeable team is there to answer your inquiries, investigate your queries, and they genuinely want to provide you with a better experience. Simply reach out to us via email (hello@hostfully.com) or click the button below to start chatting now.
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Still not convinced?
At Hostfully we do things very differently. Instead of jumping right in, you can book a FREE and PERSONALIZED demo with one of our friendly Sales team members. They will show you exactly how Hostully will make your life as a vacation rental property manager much easier, in a demo that is customized to your business needs. So, how about it?
