Unified Inbox

Smart, centralized messaging for a 5-star guest experience

Go ahead and find out how you can do it!

All the communication tools a property manager needs

SMS? Check. Templates for inquiries? Check. Attachments? Check. Our Unified Inbox syncs messages from Airbnb, Vrbo, Booking.com and direct bookings. You can even use WhatsApp! We listened to hundreds of vacation rental managers and designed a communication tool that will make communicating with your guests much easier.

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Hostfully’s Unified Inbox brings you many benefits

With Hostfully’s Unified Inbox, you can stay in touch with your guests without the need to log in and out of different OTAs (Airbnb, Vrbo, booking.com). Feel free to chat with them over SMS, Whatsapp, email or messaging. Plus, you can create pre-written templates and set triggers to send them out to your guests, meaning you likely won’t miss a message again!

  • Convert more guests with faster responses
  • Increase likelihood of receiving 5* reviews
  • Free up more of your and your team’s time
  • Increase efficiency and achieve your business goals

Quick overview

Available with 

Pro Plus
  • Everything can be done by yourself.
  • No third party services required (unless for some specific need).
  • No additional costs.
  • * SMS & Whatsapp not available on Starter

Get to know Hostfully’s Unified Inbox

Sort/filter your messages
Build templates to save time
Set your communication on autopilot
Multilingual support

Sort/filter your messages

Find a communication thread with a simple search. You’ll be able to filter your message by date, guest name, and other parameters. Easily find all the unread messages and get cracking!

Build templates to save time

Set up custom marketing & communication templates for SMS, email, and WhatsApp. Smart tags automatically populate known information, so you won’t be accidentally typing in the wrong guest name!

Set your communication on autopilot

Create automated guest messages that will be sent out triggered on preset dates/times/events such as check-in, during stay, and check-out.


Is text not enough? You can also attach and send files such as images and PDFs.

Multilingual support

No more getting lost in translation. We provide the tools necessary for you to easily translate your ready-made message templates into any language.

Our customers say it best

Find out why our clients love working with us

Hostfully has lots of great features at a fairly affordable price compared to other softwares. The onboarding was excellent and the customer service may be the best part about it. The enhanced reporting is what made me switch to Hostfully, it has saved me tons of time on the back end billing home owners.
Austin P, Turquoise Antler Short Term Rentals
Hostfully has a wide range of integrations with other technology software companies that we want to work with. Their “pipeline management “ functionality makes it super easy to get a quick understanding of all bookings and inquiries across all listings. On top of that, they have one of the best customer support teams that we’ve seen.
Jasper Ribbers, Overnight Success
Been great! Looking forward to opening more doors with Hostfully. Hostfully has been able to streamline my property onboarding and makes it much easier to have your properties on multiple channels without getting double bookings. The Hostfully customer service team is amazing and very helpful. Always there for me when I have questions.
Erin T, Finish Line Properties
hostfully property management testimonial review
We've been using Hostfully for 5 years to manage our now 40+ properties in Costa Rica (Osa Property Management). We started using Hostfully when we were managing just five homes, and as we've grown, Hostfully has become even more important to our success.
Nick Halverson, OSA Property Management
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Hostfully has become an integral part of delivering an exceptional guest experience at Moving Mountains. Our homes are complex with many features & intricacies and the guidebooks have allowed us to easily share the relevant information so guests can safely use every feature. Now we get fewer troubleshooting calls and better reviews. We could not be more satisfied!
Robin Craigen, Moving Mountains

Unlock your potential with Hostfully’s Property Management Platform

Easy to use

Check all your bookings at a glance. Add, cancel or modify bookings in seconds. 


Automate and save time. Cut down on manual processes and human-made mistakes!

Powerful & versatile

Connect every stage of the vacation rental guest journey.

Anytime, Anywhere, Any Device

Fully responsive on desktop, mobile, and tablet. Our mobile app helps you manage time-sensitive and critical tasks from the palm of your hand.

GDPR compliant

Hostfully has made numerous product, policy, and technology updates to ensure that your data and your guests’ data are compliant with GDPR regulations.

Success training

Our world-class onboarding team will stay with you until you’re comfortable and everything’s running smoothly.

Customer support

The Hostfully support team has a 95% average customer service rating and you can count on us seven days a week. 

Community support

Share and gain valuable knowledge and know-how’s from Hostfully’s vibrant global community.

Expert knowledge

We know hospitality and technology inside and out, and we love sharing our knowledge with you.

Frequently asked questions

About Hostfully's Property Management Platform

When you have multiple listings spread across various OTAs, it’s extremely time consuming to log into each and manage your messages. By centralizing all communications, your team has a one stop shop for guest communication, saving valuable time and greatly reducing the chances of making mistakes. Hostfully’s Unified Inbox syncs messages from Airbnb, Vrbo, Booking.com and direct bookings.

Synchronization is almost instantaneous, and the time taken depends on the size of the message (ie: if you have attachments).

Why yes, yes they are.

Of course! We have free live demos happening weekly for our Property Management Platform. Visit this link to register now and have a fun chat with our team: https://app.livestorm.co/hostfully/livepmp

Alternatively, we also have a pre-recorded demo you can check out here. All demos can be found on our “Request a Demo” page.

Yay! We’re so excited you’re ready to come try us out. We don’t offer free trials, however we do offer a free one-on-one personalized software demo where you can see exactly how Hostfully will be of benefit to you. Want to try a demo, then? Click here to get started. Alternatively, you can check our pricing page to subscribe right away.

More answers can be found in our FAQ page.

Why Hostfully

hostfully property management software vacation rental management software
Free training for new members
Our solutions are easy to use and will automate your everyday tasks. Plus, during onboarding you get free training, and our team will stay with you until you’re comfortable and everything is running smoothly.
hostfully property management software vacation rental management software sustainability
A company with
a purpose
We do more than just provide a tool. Through partnerships with Sustonica, EnviroRental, Ecologi and others, we help others in our industry make meaningful changes in the way they operate, to make a positive impact on the community and environment.
hostfully property management software vacation rental management software
We share our insight and knowledge
Our team has years of experience in the business, learning best practices from leading brands. And we love sharing our knowledge with you. Come say hi to our team during the big vacation rental conferences, or tune into our free webinars.


hostfully awards won property management platform
hostfully awards won property management platform
hostfully awards won property management platform
hostfully awards won property management platform
hostfully awards won property management platform
hostfully awards won property management platform
hostfully awards won property management platform

We've got your back.

Get answers when you need them. Our knowledgeable team is there to answer your inquiries, investigate your queries, and they genuinely want to provide you with a better experience. Simply reach out to us via email (hello@hostfully.com) or click the button below to start chatting now.

Average customer service rating
Support with agents all over the world

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Still not convinced?

At Hostfully we do things very differently. Instead of jumping right in, you can book a FREE and PERSONALIZED demo with one of our friendly Sales team members. They will show you exactly how Hostully will make your life as a vacation rental property manager much easier, in a demo that is customized to your business needs. So, how about it?