Pre-Arrival Forms

Ask the right questions, provide the best stay

Collect the necessary information from your guests without annoying or overwhelming them.

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Seamlessly capture guest info

Send a pre-arrival form after a guest's payment is paid in full, or create a custom template and trigger to collect necessary information from guests.

Send reminders

If a guest hasn’t completed a pre-arrival form, send a reminder right through Hostfully.

Email notification

Receive notifications when guests submit their info, ensuring you don’t miss any paperwork.

Color-coded status views

Easily see which guests have submitted their forms and which haven’t with our color-coded indicators.

What people are saying about Hostfully

“Hostfully guidebooks are easy to use. They have everything set up for you, just fill in your information and go. Easy to update if/when necessary. They even have analytics to see how your Guidebooks are performing. Great value for the price.”

Michelle T

capterra

“Very easy to understand and so much support!
We love that we can check on our reservations from all our platforms in one spot. It makes managing everything so much easier. We highly recommend Hostfully to anyone that has multiple properties and booking sites.”

Eunice Padilla

trustpilot

“Hostfully has been a great solution thanks to its strong integrations and multi-channel support, which make managing listings much easier. I use the software every single day, and it’s incredibly effective whether you’re managing just one property or a growing portfolio. The automations and guest-communication features save us a ton of time, and their customer support is consistently responsive and helpful. The platform scales well as we grow and offers a clean, modern user experience. I recommend Hostfully to all of my clients because it has truly become an essential part of our operations.”

G2 User

“Fantastic onboarding process. The software is very extensive but still feels simple to use once you figure it out. Their customer support is responsive and very helpful.”

Seth W

“Hostfully has been a fantastic PMS for my short-term rental business … The platform itself is reliable, intuitive, and built with property managers in mind. I’m genuinely impressed with how well it integrates with my day-to-day tasks. Thanks to the Hostfully team for making my operations smoother and helping me take my business to the next level. Highly recommended!”

Aotearoa Airbnb Management

trustpilot

“Hostfully allows us to manage our bookings in the office, at home or whilst running around the resort. 10/10🎉🙏.

We have been using Hostfully for 5 years now and love how it keeps improving. Their integrations and channel management are excellent and easy to configure. Tech support is fantastic. We have approximately 30 properties and our team all have the mobile app, making responses to guests easy and efficient even when running around on the resort.”

Tony H

capterra

Frequently asked questions

A pre-arrival form lets you collect key guest information automatically before check-in like arrival times, ID verification, signed rental agreements, or special requests). With Hostfully, you can send these forms automatically once payment is complete, saving hours of manual follow-up. This ensures every guest is properly prepared, and you have everything needed to deliver a seamless check-in and an exceptional stay.

Automating pre-arrival forms removes friction from the guest journey. Instead of manually collecting details over email or phone, everything happens automatically: forms are sent, reminders go out, and you’re notified when responses come in. This process makes check-ins faster, reduces confusion, and helps guests feel cared for from the very first interaction.

Of course! We offer personalized demos free of charge. Book yours here: https://www.hostfully.com/request-a-demo/ Alternatively, we also have a pre-recorded demo you can check out here.

Yay! We’re so excited you’re ready to come try us out. Our onboarding team really goes above and beyond to provide you dedicated hands-on expertise to make sure you are set up for success, and because of this, we do not offer any free trials. However, we do offer a free demo so our team can guide you through just how Hostfully’s PMS will solve your business headaches, and to answer any questions you have before choosing to subscribe to our platform. Want to try a demo, then? Click here to get started. Alternatively, you can check our pricing page to subscribe right away.

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