Pre-Arrival Forms

Ask the right questions, provide the best stay

Collect the necessary information from your guests without annoying or overwhelming them.

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Seamlessly capture guest info

Send a pre-arrival form after a guest's payment is paid in full, or create a custom template and trigger to collect necessary information from guests.

Send reminders

If a guest hasn’t completed a pre-arrival form, send a reminder right through Hostfully.

Email notification

Receive notifications when guests submit their info, ensuring you don’t miss any paperwork.

Color-coded status views

Easily see which guests have submitted their forms and which haven’t with our color-coded indicators.

What people are saying about Hostfully

“Intuitive, Customizable, and Outstanding Support—Best PMS Experience Yet
It is intuitive and user friendly. Customer support is excellent and comes in many different forms AI, in person chat, online video calls etc. The ability to customise financial reports is invaluable for someone managing other peoples' properties and saves a huge amount of time compared to previous spreadsheet experiences. I have tried 3 previous PMS softwares but this has been the best experience by far.”

David L.

“Hostfully is very efficient—it brings together all the tasks and bookings from different platforms into one streamlined system.”

Karina

trustpilot

“We started with 2 properties and will soon have over 20. Stability is great, support is great, and there is a large number of integrations to 3rd parties. Additionally, there is a lot of automation that Hostfully enables. The value is tremendous. We did look at a number of other PMS systems and glad we picked hostfully.”

Alex L.

capterra

“Hostfully is simply the best in its field from the running of your hospitality business to the helpdesk support you simply cant beat them in anything.”

Asif

trustpilot

“Easy to setup, easy to use, allows you to collect email addresses from guests.”

James

capterra

“Multi-channel distribution is at the core of what we do. More reservations means more money. So why not take advantage of the tools that help us do that effortlessly?”

Steve Patterson Ur Home In Philly (Urhip)

Frequently asked questions

A pre-arrival form lets you collect key guest information automatically before check-in like arrival times, ID verification, signed rental agreements, or special requests). With Hostfully, you can send these forms automatically once payment is complete, saving hours of manual follow-up. This ensures every guest is properly prepared, and you have everything needed to deliver a seamless check-in and an exceptional stay.

Automating pre-arrival forms removes friction from the guest journey. Instead of manually collecting details over email or phone, everything happens automatically: forms are sent, reminders go out, and you’re notified when responses come in. This process makes check-ins faster, reduces confusion, and helps guests feel cared for from the very first interaction.

Of course! We offer personalized demos free of charge. Book yours here: https://www.hostfully.com/request-a-demo/ Alternatively, we also have a pre-recorded demo you can check out here.

Yay! We’re so excited you’re ready to come try us out. Our onboarding team really goes above and beyond to provide you dedicated hands-on expertise to make sure you are set up for success, and because of this, we do not offer any free trials. However, we do offer a free demo so our team can guide you through just how Hostfully’s PMS will solve your business headaches, and to answer any questions you have before choosing to subscribe to our platform. Want to try a demo, then? Click here to get started. Alternatively, you can check our pricing page to subscribe right away.

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