Pre-Arrival Forms

Ask the right questions, provide the best stay

Collect the necessary information from your guests without annoying or overwhelming them.

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Seamlessly capture guest info

Send a pre-arrival form after a guest's payment is paid in full, or create a custom template and trigger to collect necessary information from guests.

Send reminders

If a guest hasn’t completed a pre-arrival form, send a reminder right through Hostfully.

Email notification

Receive notifications when guests submit their info, ensuring you don’t miss any paperwork.

Color-coded status views

Easily see which guests have submitted their forms and which haven’t with our color-coded indicators.

What people are saying about Hostfully

“Hostfully is very efficient—it brings together all the tasks and bookings from different platforms into one streamlined system.”

Karina

trustpilot

“We tested seven platforms before landing on Hostfully. As a systems-focused COO, I’ve found it incredibly efficient and scalable. It's grown with us from 2 to 20 properties and the support team is world-class.”

Madeleine Raiford-Holland

“I like the visual format of the guidebook and how the information is presented to the end user. We are a small vacation rental business with only one property. However, for a low cost, we have a professional guidebook that can be shared easily with our guests. I love how customizable it is, and I can decide how little or how much information I want to include. The marketplace feature has been very valuable.”

Stephanie

capterra

“I like the Pipeline for instant glance of the status of the bookings and I like the app for on the go tasks. The customer support is very good!”

Karen S

“Easy to use, great appearance, saves time from guest communication, smart automation with the implementation of technology for the business.”

Elena

capterra

“Great for property management/co-hosting. I love being able to have rental agreements and the integrated inbox.”

Elizabeth M

Frequently asked questions

A pre-arrival form lets you collect key guest information automatically before check-in like arrival times, ID verification, signed rental agreements, or special requests). With Hostfully, you can send these forms automatically once payment is complete, saving hours of manual follow-up. This ensures every guest is properly prepared, and you have everything needed to deliver a seamless check-in and an exceptional stay.

Automating pre-arrival forms removes friction from the guest journey. Instead of manually collecting details over email or phone, everything happens automatically: forms are sent, reminders go out, and you’re notified when responses come in. This process makes check-ins faster, reduces confusion, and helps guests feel cared for from the very first interaction.

Of course! We offer personalized demos free of charge. Book yours here: https://www.hostfully.com/request-a-demo/ Alternatively, we also have a pre-recorded demo you can check out here.

Yay! We’re so excited you’re ready to come try us out. Our onboarding team really goes above and beyond to provide you dedicated hands-on expertise to make sure you are set up for success, and because of this, we do not offer any free trials. However, we do offer a free demo so our team can guide you through just how Hostfully’s PMS will solve your business headaches, and to answer any questions you have before choosing to subscribe to our platform. Want to try a demo, then? Click here to get started. Alternatively, you can check our pricing page to subscribe right away.

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