Instant guest messaging — around the clock

Hostfully Assist is your AI-powered guest communication teammate, built right into your Hostfully Inbox. It reads the full context of each conversation and responds to guests with accurate, natural-sounding answers based on your actual property details, 24/7, in the guest’s own language.

It pulls from information you already have in Hostfully: your property details, listing descriptions, house rules, and Digital Guidebooks.

Hostfully Assist is built for natural, conversational replies, not canned scripts. It matches your tone, handles follow-up questions, and troubleshoots in real time. Most guests just experience it as a fast, helpful host.

Every channel connected to your Hostfully Inbox: Airbnb, Vrbo, Booking.com, and direct bookings.

Always. You decide when Hostfully Assist is active, set coverage hours per property, and you can jump into any conversation or pause it whenever you want. Think of it as an employee whose schedule you set.

You control everything in Hostfully Assist’s knowledge base. You can also restrict specific information from certain guests based on their reservation status or timing. When information is restricted, Hostfully Assist can’t access it at all when responding to those guests. The knowledge base is also segmented by property, so Hostfully Assist only sees information for the property tied to that guest’s reservation. It can’t share details about the wrong property. We follow industry-standard security practices to protect both guest and host information.

Hostfully Assist knows its limits. When a conversation truly needs a human, it flags it and notifies you or your team so nothing slips through.

Every answer is grounded in the property data you’ve provided. If Hostfully Assist doesn’t have the information, it won’t invent an answer; it will ask for clarification or escalate to you.

Yes, Hostfully Assist is set to reply in the guest’s language by default! No setup required.

If your properties are already in Hostfully, you’re most of the way there. Hostfully Assist uses your existing data, so setup takes minutes!

Yes. You can adjust the tone, add property-specific instructions, and set rules for how Hostfully Assist handles common scenarios so it sounds like you — not a bot.

If you’re not a current customer, contact sales@hostfully.com for a package deal. If you are a current Hostfully customer, you can sign up instantly by navigating in your PMS to Integrations page > Assist > Start free trial. If you’d prefer to get a demo or speak with sales, you can contact growth@hostfully.com.

See our Hostfully Assist Help article, or contact our support team. Reach out anytime through chat!