Better guest screening before check-in. 
Better damage protection after checkout.

Guest screening is the process of evaluating reservation details to identify potential risk before check-in. Hostfully Screen & Protect automatically screens guests in the background using booking data to flag high-risk reservations. Screening is invisible to guests and requires no additional forms or steps, helping property managers reduce the risk of property damage without hurting conversion rates.

Screen & Protect provides up to $50,000 in protection for guest-caused property damage. When a booking is made, the guest is screened automatically. Based on the risk assessment, the reservation is categorized as Approved, Flagged, or Rejected. Approved guests are eligible for full coverage, while flagged guests may receive limited coverage. Once documentation is received, most claims are reviewed within 48 hours, and payouts or reimbursements take 3-5 business days on average. Larger more complex claims can take up to 30 days.

Yes. Screen & Protect is a security deposit alternative designed specifically for short-term and vacation rental managers. Traditional security deposits can create booking friction and lower conversion rates. Screen & Protect allows you to eliminate deposits while maintaining up to $50,000 in damage protection, improving the guest experience and protecting your properties.

AirCover only applies to Airbnb reservations and coverage decisions are handled by Airbnb. Screen & Protect works across multiple booking channels, including direct bookings, providing consistent guest screening and damage protection regardless of where the reservation originates. For property managers operating on Airbnb, Vrbo, Booking.com, and direct websites, Screen & Protect standardizes risk management across your entire portfolio.

No! Screen & Protect is built to maintain high booking conversion rates. 97% of guests are approved, ensuring your protection doesn’t block your bookings, but works to catch the most risky guests, and cover you on the back-end when accidents occur. Unlike security deposits or mandatory damage waivers, guest screening happens automatically in the background. Guests are not required to complete additional steps, upload documents, or pay separate fees during checkout.

Screen & Protect covers guest-caused damage in short-term rentals, including:

• Accidental or intentional guest damage
• Damage to furniture and rental contents
• Smoke damage in non-smoking properties
• Unauthorized party damage
• Excessive cleaning costs
• Replacement of broken home accessories
• Damage caused by verified service animals

Reimbursements reflect the item’s current value at the time of damage, with standard depreciation applied.

Screen & Protect does not cover:

• Loss of rental income
• Pet damage (excluding service animals)
• Normal wear and tear
• Acts of nature
• Cosmetic damage that does not affect functionality
• Credit card chargebacks
• Routine maintenance issues
• Liability claims

For full coverage details, refer to our support documentation.

Most claims are reviewed and resolved within 3 business days after all required documentation is submitted. Larger more complex claims can take up to 30 days. Payments are issued directly to the property manager, eliminating the need to chase guests or wait through lengthy insurance processes. Once an incident has been approved, you will be paid out within 3-5 business days on average.

Claims need to be submitted within 30 days of checkout date.

To submit a claim, you need:

• Photos of the damage
• Written description of the incident
• Professional repair or replacement quotes or receipts

For maximum settlement, include supporting documentation, incident reports, and original receipts or proof of the item’s age. Our team guides you through the claims process to ensure a smooth and efficient resolution.

Short-term rental insurance policies often involve deductibles, extended claim timelines, and complex underwriting requirements. Screen & Protect is designed specifically for guest-caused damage in vacation rentals. It provides faster claims resolution and removes the need to pursue reimbursement from guests directly.

Absolutely. Screen & Protect works for both OTA and direct bookings. This allows property managers to implement consistent guest screening and damage protection across Airbnb, Vrbo, Booking.com, and their own direct booking websites.

Screen & Protect is ideal for:

• Multi-channel property managers
• Growing vacation rental portfolios
• Managers eliminating security deposits
• Operators focused on direct bookings
• Professional short-term rental businesses

If you manage properties at scale and want to reduce financial risk without adding booking friction, Screen & Protect provides automated, PMS-integrated protection.