Dell Collective is a boutique vacation rental brand offering thoughtfully curated stays and a streamlined guest experience. Operating with a focus on efficiency and direct bookings, Amanda has built a modern, scalable business designed for sustainable growth.
- Location: Perry, NY (operates properties remotely)
- Portfolio Size: 3+ properties, adding new units annually or biennially
- Years Using Hostfully: Since early growth stage
- Favorite Features: Direct booking website, digital contracts & payments, mobile app, automations, integration with PriceLabs
Overview
Before
- Manual spreadsheets
- Double bookings from manual processes
- Growing portfolio made processes unsustainable
- PMSs were too expensive or lacked features
After
- Direct booking website fully integrated with Hostfully
- Contracts, payments, and reservations automated
- Daily operations reduced to 20–30 minutes
- Guests converted from Airbnb/Vrbo into direct repeat bookings
Impact
- ~$80,000 in direct bookings across three properties, with growth continuing
- Double bookings eliminated entirely
- Scalable system that supports adding new properties without more workload
- Remote management possible from anywhere with the mobile app
“Before Hostfully, I was living in spreadsheets and chasing payments. Now everything just flows.”
Amanda Osborn, Dell Collective
Before
Five years ago, Amanda invested nearly $10,000 in a custom website. The payoff was immediate: traffic surged from Google searches, and direct bookings started rolling in.
But success came with stress. Amanda tracked bookings in spreadsheets and updated her Airbnb calendar, manually sent contracts, and collected payments one guest at a time. “It got overwhelming,” Amanda said. “I was double-checking spreadsheets constantly, and still ended up with double bookings. Guests would confirm, and I’d realize later I had already filled those dates.”
As her portfolio grew, the old system couldn’t keep up. Each new property added more paperwork and more risk of errors. “The demand was there, but my process wasn’t sustainable,” Amanda explained.
Amanda briefly evaluated software options but found that other PMSs were either too pricey or didn’t provide the control or automation she needed to scale direct bookings. Hostfully offered the most options for scalability while keeping software costs reasonable.
After
Implementing Hostfully changed everything. With contracts, payments, and reservations fully automated, the stress of manual management disappeared. “Hostfully has completely eliminated double bookings for me. That’s the single biggest relief,” Amanda said.
Daily operations shrank to just 20–30 minutes of quick pipeline checks. “Now I just open the app in the morning, check reservations, and I’m done. I can run the business from anywhere, even when I travel.”
Hostfully’s direct booking site and automations turned Amanda’s website into a true revenue engine. Repeat guests who once booked through Airbnb or Vrbo now book direct. “We started with about $80,000 in direct bookings across three properties. Now that number just keeps growing, and the best part is it’s on my own terms.”
Bonus
Amanda uses the Hostfully and PriceLabs integration to further optimize her business. PriceLabs alone doubled the payout on a recent booking, and the system continues to unlock new efficiencies. “Hostfully helps me grow without adding stress. Everything from direct bookings to integrations just works. That’s what allows me to scale,” Amanda said.
