Armando Escarcega is the co-founder of Twinity, a full-service vacation rental management company known for its hands-on, hospitality-first approach.
- Location: Houston, San Antonio, Austin, Galveston, TX
- Number of listings: 100
- Years using Hostfully: Since December 2021
- Favorite features: Advanced reporting, digital guidebooks, ease-of-use, direct booking website, automation, templates & triggers.
Overview
Before
- Manual monthly P&L creation using Airbnb data
- Reporting took 8 days and lacked transparency
- Owners frequently questioned payout accuracy
After
- Custom reports with full data visibility
- 1/2 time to prepare reports
- Owner inquiries dropped
Impact
- 4+ days saved per month
- Professional-looking reports build trust with owners
- Scalable, repeatable process for portfolio growth
“We used to spend 8 days on our reports. Now with Hostfully, we’re done in 4. Plus for the owners, the reports are transparent and professional-looking.”
Armando Escarcega, Property Manager
Before
With a fast-growing vacation rental portfolio and 5,000+ five-star reviews, Armando Escarcega needed a better way to scale owner reporting. Rapid growth meant that the month-end process became a drag on operations as the number of units under management grew.
At the time, Armando’s team used Your Porter, a basic PMS but lacking robust reporting features. “We were doing everything manually,” he said. “I’d pull reservations from Airbnb, add the revenue and expenses into Excel, and create a profit and loss statement for each property.” The process was functional, but time-consuming and prone to scrutiny by the owner.
It wasn’t just the hours of labor. It was the trust gap. “Owners would ask, ‘Can you send me screenshots of the reservations?’ because they didn’t believe the numbers,” Armando recalled. “There was no visibility into each booking, just a final payout.”
As Armando explored switching to a different PMS, the competition didn’t stack up. “I looked at Guesty, Hostaway, and others, but none offered more than Hostfully. They were too expensive or didn’t have what I needed. Hostfully had the best cost-benefit, hands down.”
After
Armando’s team now uses Hostfully’s Advanced Reporting to generate detailed, professional-grade monthly reports in minutes, not days. “Owners can see each guest’s name, nights stayed, and how much they paid,” he said. “It’s clear, professional, and they trust the numbers.”
At month’s end, Twinity exports a report from Hostfully with full reservation-level detail, including revenue, fees, and guest info. But they don’t just use the default template. “You can customize everything,” said Armando. “Every column is editable, from what to show, what to hide, to what to calculate. That flexibility and customization is exactly what we needed.” On top of that, Twinity built custom columns with unique formulas tailored to their payout model, including variable fees and utility deductions.
The team cross-checks this report against internal P&Ls. “If something doesn’t match—like a refund or cancellation, we only need to check those edge cases. For the rest, it’s plug and play,” Armando explained. That targeted validation means they no longer waste time reviewing each property’s financials line by line.
This workflow now supports both speed and precision. It enables the financial team to focus on anomalies, not data entry, saving hours every month while increasing accuracy.
Hostfully’s support team played a major role in the setup. “Our Customer Success rep must have updated the report 10 times with us,” Armando said. “We even had him help us create custom columns for specific fees and line items.”
Bonus
The reports aren’t just saving time. They’re saving owner relationships. “We used to get a lot of follow-up questions: ‘Why is this fee here?’ or ‘What’s this amount?’” Armando said. “Now, with Hostfully’s reports, those questions are gone. It’s much more transparent, and owners trust us more.”
