Hostfully vs. Hostaway
Which property management solution is right for you?
Why choose Hostfully over Hostaway?
Every business owner is different and has unique goals. But whether you manage a handful of listings or want to build your portfolio, the right software ensures you’re ready for whatever comes next.
If you’re mainly looking for core functionality, Hostaway is often chosen for its operational tools focused on channel management and task automation.
Where Hostaway concentrates primarily on operations, Hostfully goes further with an all-in-one platform designed to support scaling property managers. Hostfully combines automation with powerful guest communication, digital guidebooks, and branding tools—helping you not only manage bookings efficiently, but also elevate the guest experience and grow a memorable, direct-booking–ready brand.
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Dedicated support to help you succeed
At Hostfully, we handle support differently. Everyone gets an onboarding specialist to walk them through the first steps regardless of their plan or number of properties.
Managing four or more properties? Hostfully recognizes your software needs are likely to be more complex so we assign you a dedicated customer success manager. You can contact them with any questions and get directed to the right specialists to resolve any issues.
Best of all, the Hostfully team is available 24/7 through our live chat feature so you never have to worry about reaching us when there’s a problem.
Features packed for growth and scalability
Individuals and small businesses often only need the basics, which is why they may consider Hostaway for its core operational features like channel management and task automation.
However, as your needs grow, Hostaway typically requires you to rely on additional tools or third-party solutions to cover areas such as advanced guest communication, branding, or deeper analytics, often adding complexity and extra cost to your tech stack.
Hostfully takes a different approach. Every customer gets access to a full-scale property management platform from day one, including our unified inbox with AI assistant, payment processing, dashboard and analytics, reporting, owner portal, and much more. The only optional add-ons are Hostfully Smart Devices and our Open API.
On top of that, your subscription with Hostfully includes a wide range of built-in integrations across key categories such as insurance and guest screening, amenities supply, accounting, review management.
Tailored property management solutions to fit your business needs
Hostfully is built for property managers who plan to scale. Our pricing is designed so that as your portfolio grows, your cost per property goes down—making it easier to expand without your software becoming a financial burden. This means you’re rewarded for growth, not penalized by it, and you get the flexibility to scale at your own pace with a plan tailored to your business.
By comparison, Hostaway typically becomes more expensive and complex as you grow, with pricing models that can feel restrictive and less forgiving for scaling property managers.
| Hostfully | Hostaway | |
|---|---|---|
| 24/7 global live chat support (including weekends) |
|
 (phone but not chat) |
| Centralized automation | |
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| Multi / stacked calendars | |
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| Office hours | |
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| Proprietary guidebook | |
|
| Onboarding fee | $300 - $600 | $500+ |
| Onboarding included | All plans | All plans |
| Channel manager | |
|
| Unified inbox | |
|
| Direct booking website | |
|
| Mobile app | |
|
| Accounting functionality | |
|
| Contract period | Month-to-month or annually | Month-to-month or annually |
| Owner portal | |
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| Email templates | |
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| Property minimum | 1 | 1 |
| Scalable pricing | |
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| Supported channels | Major 3 OTAs, HVMB | Major 3 OTAs, HVMB |
| Guest-centric pipeline view | |
|
Why customers switch from Hostaway to Hostfully
”⭐⭐⭐⭐⭐ This software has completely revolutionised my vacation rental business! From the first sales call to the daily use of the platform my experience with Hostfully has been nothing but positive. These guys are awesome!”
Emma M
Ryan G
Switching is actually easy.
The time you’re spending on needless workarounds, bare bones onboarding, and lackluster support you could be putting towards switching to Hostfully. Don’t be afraid—we’ve got you! Here’s how:
- Our onboarding team will help you import your reservations for a seamless transition
- Our automations are super easy to build, and can be quickly replicated
- We’re integrated with the major third-party software providers (and our connection is robust!)