Camille Maternaghan runs Sanctuary Properties, a boutique STR company with 13 properties across Florida, North Carolina, South Carolina, and Pennsylvania.
- Portfolio size: 13 properties
- Markets: USA (Florida, South Carolina, North Carolina, and Pennsylvania)
- Favorite features: Service Provider calendar & hub, messaging automation, integrations
- Key integrations: Minut, Revyoos, Safely
Overview
Before
- Managed properties across four states using a Google spreadshee
- Manually texted service providers about cleanings and repairs
- Guest messaging handled one-by-one
After
- Service providers have their own job calendars
- Downloadable reports streamline guest communication
- Automatic guest messaging with templates and triggers
Impact
- Improved independence of service teams
- Eliminated delays in turnovers
- Gained back hours each week
“Hostfully is cost-effective and feature-rich. But what made me choose it as my PMS? The attitude. The energy. I just felt like they cared. And I still do.”
Camille Maternaghan, Sanctuary Properties
Before
After 20 years working in vacation rentals, Camille, owner of Sanctuary Properties, knows what it takes to deliver 5-star guest experiences across multiple markets. Camille’s vacation rental portfolio grew organically through word-of-mouth and a proven reputation.
But as she has expanded, Camille recognized she needed more than spreadsheets and manual processes to keep up. “My husband and I built a custom Google Sheet, but it wasn’t scalable,” Camille recalls. Not only was keeping up with bookings a challenge, but delayed guest checkouts and miscommunications with her service teams led to turnover hiccups, especially when overseeing properties from her home state of New Jersey. “I needed a real system—something that could automate guest messaging, coordinate service providers, and give me back time.”
After
Camille did her homework, evaluating several PMSs, but Hostfully stood out for its functionality — and for its people.
Now Camille runs a highly efficient and streamlined business, with Hostfully as the central platform powering her operations and helping her service providers. From the moment a guest books to the moment they check out, every communication, task, booking, and handoff happens inside one platform. Camille’s automated workflow includes: welcome emails with key info and steps, payment and checkout reminders, and downloadable reports to better coordinate turnovers.
Through the Service Provider Hub in the Hostfully app, Camille’s cleaners and maintenance teams have real-time access to their own calendars and can plan accordingly. With Camille thousands of miles from many of the properties she manages, establishing a smooth on-the-ground process has been essential. After all, “Service providers just can’t operate without a calendar!”
Additionally, Camille can download booking reports and pass along guest phone numbers to housekeeping for easy coordination. As she says, “I can’t pay people to sit in a driveway and wait for guests to checkout. Now my housekeepers aren’t lingering behind. They have what they need.” With checkout reminders and personal communication from turnover staff, guests are more likely to checkout on time and without friction. Camille shares, “My Hostfully software is worth every penny.”
Bonus
Hostfully’s partner integrations have further bolstered Camille’s business. Case in point: because she is off-site, Camille uses Minut to monitor noise disturbances — maintaining quiet hours for her neighbors, and as insurance against potential complaints.
And although she relies on Hostfully’s automation, tools, and guest messaging capabilities, Camille relays that it’s Hostfully’s onboarding, customer support, and success teams that make Hostfully impossible to beat: “If I need help, they’re helpful 24/7.” So it’s no surprise when asked what her favorite thing about Hostfully is, Camille pauses, then shares something you just can’t find on a product checklist: “It’s the people I love best.”
