A major regulatory disruption would lead to revenue losses for many property managers. But not Rick. He leaned into building a tech stack with Hostfully at the center. The result? A 39% revenue increase—even with fewer homes to manage.

Today, Rick runs his short-term rental business with the help of Hostfully, embracing his central calendar, automations, mobile access and flexibility, and custom reporting. Thanks to Hostfully, a powerful tech stack, and Rick’s streamlined business model, RJA Vacation Rentals has increased revenue by an impressive 39% despite managing fewer properties.

While the calendar keeps Rick aligned across all channels and properties, Hostfully’s automatons have freed Rick from manual messaging—without sacrificing his stellar customer experience. He’s set up emails to automatically send check-in instructions two days before a guest’s arrival, filled with key details like hot tub codes and links to local tips through his Hostfully guidebooks. After each stay, Rick’s automatic follow-up email helps reinforce his brand and encourages return visits from past guests.

And since Rick’s often on the move, whether he’s in British Columbia, Mexico, or out enjoying time on the ocean, thanks to Hostfully’s mobile app, he’s never out of reach. “I was literally conducting business from my boat,” Rick says with a laugh. It’s full-scale management without being chained to a desk.

His advice for customers getting started with Hostfully? “I would suggest getting everything connected as fast as possible. Integrate your tools, sync your channels, and work with your onboarding rep early.” He’s emphatic: “Just do it all upfront and make it happen!”

Even with fewer listings, Rick has managed to grow his bottom line—and Hostfully has played a major role in that. By streamlining his operations, automating guest communication, and offering transparency to stakeholders, Rick positioned RJA Vacation Rentals to thrive in a shifting market.