Unified Inbox + InboxAI

Never miss a guest message

Send and receive centralized communications across all sites—all from one place.

By submitting, you agree to be contacted by email, phone, or SMS about Hostfully updates and offers.

One log-in, exponential reach

Reach and convert guests with AI-generated messages, custom templates and triggers for automated messaging, multi-lingual support, and multi-media attachments.

Sync across channels

Send and receive SMS, WhatsApp, email, and multi-channel OTA messages—without logging in and out of different OTAs.

Organization for all

Group repeat guest messages by booking, reduce team overwhelm, sort and filter messages, and include co-hosts without sacrificing privacy.

Secure those 5-star reviews

Fast, clear, and hospitable guest communications lead to stellar guest reviews and returns.

Save time on common responses to common questions

Use automated messaging to get ahead of common questions with your own pre-set responses.

Free up your schedule

With a single inbox, your time can be better spent on growing your business, taking on new opportunities, enjoying your time again.

Save time on endless messages with InboxAI

Fast, accurate responses with InboxAI

Hostfully’s InboxAI messages pull from your property knowledge base for fast, informed answers in a consistently professional tone.

Efficiently, effectively level up your guest communications

Quickly screen and send AI-generated responses to save valuable time and ensure consistent, quality communications.

Integrated guidebooks

Seamlessly sync our leading products to educate your user-friendly InboxAI tool and deliver the ultimate, most customized guest experience ever.

Focus more on what matters

Give yourself the space to think about the bigger picture—your smart AI tool will do the rest.

What people are saying about Hostfully

★ ★ ★ ★ ★

“It is much easier to run from a mobile device than our previous system.”

Jennifer

Mobile App

★ ★ ★ ★ ★

“This is a great way to share information with STR guests.”

Ross

Digital Guidebooks

★ ★ ★ ★ ★

“The chat support is great helping navigate situations as they come up! I also like having the app for convenience”

Debbie T

Mobile App

★ ★ ★ ★ ★

“The Hostfully software saves me a lot of time with managing a 7 room Airbnb rooming house plus another Airbnb 5 bdrm house. I now have time to work a full time job and manage my properties.”

Reginald Howard

Channel Management

★ ★ ★ ★ ★

“Great software for managing multiple properties and integrating with pricing tools, accounting, and multiple booking platforms. They are always improving the features and have 24/7 support.”

Sherri Pierson

Automation

★ ★ ★ ★ ★

“I switched management softwares and Hostfully is easy to use and has a super fast customer service.”

Andrea O

Channel Management

Frequently asked questions

Managing messages across multiple OTAs can eat up hours of your time and increase the chance of missing inquiries or making mistakes. Hostfully’s Unified Inbox centralizes all guest messages from Airbnb, Vrbo, Booking.com, SMS, WhatsApp, and your direct booking site into one place. With everything in one view, your team can respond faster, stay organized, and never miss a message again.

Yes! The Hostfully mobile app (available for iPhone and Android) includes full access to your Unified Inbox.

InboxAI is Hostfully’s smart messaging assistant that automatically drafts responses using data from your property listings, guidebooks, and guest history. It understands your tone and preferences, helping you reply faster and maintain consistency. You can approve, edit, or send these AI-generated messages directly—saving time while ensuring every guest receives accurate, friendly communication.

Yes. InboxAI supports multi-lingual guest communication, allowing you to automatically send responses in your guests’ preferred languages. This helps create a smoother, more personalized experience for international travelers and boosts your chances of earning 5-star reviews.

Of course! We offer personalized demos free of charge. Book yours here: https://www.hostfully.com/request-a-demo/ Alternatively, we also have a pre-recorded demo you can check out here.

Absolutely. You can create and store custom templates and triggers for your most common guest questions (like check-in details, Wi-Fi info, or parking instructions). InboxAI can then use those templates to generate accurate, context-aware replies—so your guests get helpful answers instantly.

Yes. Send multi-media attachments, including maps and photos, right from your Unified Inbox. This helps guests access everything they need in one place, making your communication more helpful and professional.

Fast, consistent communication is key to great reviews. With Hostfully’s Unified Inbox and InboxAI, guests receive timely, accurate, and personalized messages at every stage of their stay.

Yay! We’re so excited you’re ready to come try us out. Our onboarding team really goes above and beyond to provide you dedicated hands-on expertise to make sure you are set up for success, and because of this, we do not offer any free trials. However, we do offer a free demo so our team can guide you through just how Hostfully’s PMS will solve your business headaches, and to answer any questions you have before choosing to subscribe to our platform. Want to try a demo, then? Click here to get started. Alternatively, you can check our pricing page to subscribe right away.

A complete suite of tools for short-term rental property management.

120+ integrations
with the very best software partners

From cleaning to task management, from payment processing to dynamic pricing, we partner with industry-leading software providers for smooth operations and unlimited possibilities.

Explore our integrations