Success story
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Tim Hubbard, CEO and Co-founder of Corzly, manages 250+ STRs across the US and beyond.
Location: USA and international
Property count: 250+ across 50 cities
With Hostfully since: 2019
Favorite feature: Guest email capture, house rules authorization, direct booking promotion, ease of use for guests all in Hostfully Digital Guidebooks
“Our goal is to provide answers to questions before people ask them. That’s just part of hospitality—and guidebooks help us do that in a lot of ways.”
Tim Hubbard didn’t start out as a property manager. Initially a real estate investor with a collection of long-term rentals, Tim began to notice something. With constant travel and stays at Airbnbs, he realized his properties would work well as short-term rentals. So he turned his attention to STRs.
It worked. Tim expanded his model across multiple states, then multiple countries. He built a remote team to manage everything from a distance, launched the Short-Term Rental Riches podcast, and started getting inbound requests from property owners who wanted the same results.
At first, he turned other owners down. “I was still figuring things out,” he says. “Things were changing really quickly.” But as the team matured and the systems solidified, Tim opened the doors. Named for its role as the core operating center running behind every property it manages, Corzly was born.
But with so many properties to operate from afar, keeping guests informed and ensuring they have a great stay was a challenge. In the early days, Tim would send incoming guests personal messages: “I’ve been working on a guidebook with some of my favorite local recommendations—it’s a work in progress, let me know what you think.” The guest response was positive. So when he found himself sitting in a conference breakout room, listening to the Hostfully team describe something genuinely new—a digital guidebook built for short-term rental hosts—he was intrigued.
Since Corzly is managed entirely virtually, with a portfolio in the hundreds, local knowledge requires a different approach. The Corzly team combines AI-powered research with input from people who actually know the neighborhood: the property partners themselves. The result is a guidebook that has concrete recommendations and feels personal, even when the team has never set foot in the city.
Two features earn consistent praise from Tim’s team: guest email capture and house rules authorization. The email capture builds a guest database that belongs to Corzly—not Airbnb, not Vrbo. That list is a major marketing and targeting asset. Meanwhile, the house rules authorization means guests actively confirm they’ve read the rules before they arrive, which cuts down on disputes and awkward conversations after the fact.
When Corzly’s listing specialist team onboards a new property, building the guide book is never an afterthought: it’s part of the process. Identical units in small multi-family buildings share a master guidebook; and each standalone property gets its own.
Every Corzly guidebook includes the company’s direct booking website. It’s a small detail with a real financial impact. Guests who book directly pay less than they would through an OTA, but Corzly charges more than they’d net after OTA fees. Both sides win.
Guests book directly and they pay less than they would on Airbnb or Vrbo. Tim’s team is able to mark up the prices, while still providing a deal for the guests. Direct bookings are more profitable for Corzly, and guests still pay less than they would through an OTA. It’s a win on both sides.
The reviews prove Corzly’s ability to provide curated experiences across a large portfolio. “I’ve seen lots of reviews that specifically mentioned the local recommendations like ‘Tim shared local spots—I loved the margaritas at that corner Mexican restaurant.’” Tim says. “Those recommendations came directly from the guidebook.”
Corzly consistently earns strong review scores. While guidebooks aren’t the only contributor to Tim’s success, he credits them as a meaningful one. “It’s all part of the experience. Having a guidebook is part of what helps us provide answers to questions before people ask them. ”
With guest expectations higher than ever before, frequent short-term rental travelers now expect a guidebook, and notice when one isn’t there. Fortunately, Corzly has been ahead of that curve for years.
Does Tim's situation sound familiar? Let’s talk.