Pre-Arrival Forms

Ask the right questions, provide the best stay

Collect the necessary information from your guests without annoying or overwhelming them.

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Seamlessly capture guest info

Send a pre-arrival form after a guest's payment is paid in full, or create a custom template and trigger to collect necessary information from guests.

Send reminders

If a guest hasn’t completed a pre-arrival form, send a reminder right through Hostfully.

Email notification

Receive notifications when guests submit their info, ensuring you don’t miss any paperwork.

Color-coded status views

Easily see which guests have submitted their forms and which haven’t with our color-coded indicators.

What people are saying about Hostfully

“Hostfully makes distributing my listings across the major sites so easy. Just set it up once, and the software takes care of the rest.”

Karthik Kumar Airbnb coach

“Hostfully is simply the best in its field from the running of your hospitality business to the helpdesk support you simply cant beat them in anything.”

Asif

trustpilot

“Sometimes a guest books a property and immediately asks for check-in information. Since the check-in is under the three-day trigger, Hostfully sends the information right away. The guest is impressed that someone on our end was behind the screen, but in fact, it was Hostfully all along.”

Keith Freedman HostWell

“Everything has been great! very friendly website and app!”

Jose Camargo

trustpilot

“About 40% of our bookings are direct now. That’s a huge shift, and it’s what makes the mid-term model sustainable for us.”

Lisa Cochran MTM Management

“Hostfully has been a consistently strong partner in my short-term rental operations. What really makes the experience great is how well the platform brings everything together: strong integrations, reliable multi-channel support, and automations that genuinely save time every single day. Their customer support team is another major highlight. ”

Sara Hug

trustpilot

Frequently asked questions

A pre-arrival form lets you collect key guest information automatically before check-in like arrival times, ID verification, signed rental agreements, or special requests). With Hostfully, you can send these forms automatically once payment is complete, saving hours of manual follow-up. This ensures every guest is properly prepared, and you have everything needed to deliver a seamless check-in and an exceptional stay.

Automating pre-arrival forms removes friction from the guest journey. Instead of manually collecting details over email or phone, everything happens automatically: forms are sent, reminders go out, and you’re notified when responses come in. This process makes check-ins faster, reduces confusion, and helps guests feel cared for from the very first interaction.

Of course! We offer personalized demos free of charge. Book yours here: https://www.hostfully.com/request-a-demo/ Alternatively, we also have a pre-recorded demo you can check out here.

Yay! We’re so excited you’re ready to come try us out. Our onboarding team really goes above and beyond to provide you dedicated hands-on expertise to make sure you are set up for success, and because of this, we do not offer any free trials. However, we do offer a free demo so our team can guide you through just how Hostfully’s PMS will solve your business headaches, and to answer any questions you have before choosing to subscribe to our platform. Want to try a demo, then? Click here to get started. Alternatively, you can check our pricing page to subscribe right away.

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