Short-term rental management made easy with AI-powered software
Hostfully allows users to easily turn on and off integrations with 3rd party softwares that are extremely useful tools for running a full service property management business with streamlined operations, marketing, guest services, automation, reporting, options to create direct bookings sites, and more.
Spencer W., The Wampole Group Inc.
About Hostbuddy AI
HostBuddy AI revolutionizes guest communication for short-term rental hosts with cutting-edge AI that delivers Superhost-quality responses 24/7. Built by experienced hosts, it seamlessly integrates with Hostfully and external communication sources like WhatsApp and OpenPhone to automate messaging across all channels.
Features include intelligent upsells that boost revenue, smart templates for personalized communication, action item detection with multi-channel notifications, and robust customization to match your brand voice. Simply connect through Hostfully, schedule coverage, and let HostBuddy handle everything from troubleshooting to revenue optimization while you focus on growing your business.
Features include intelligent upsells that boost revenue, smart templates for personalized communication, action item detection with multi-channel notifications, and robust customization to match your brand voice. Simply connect through Hostfully, schedule coverage, and let HostBuddy handle everything from troubleshooting to revenue optimization while you focus on growing your business.
How Hostfully's integration with Hostbuddy AI will benefit you:
- Provide superior 24/7 guest communication
- Reduce manual messaging workload by 90%
- Generate thousands in additional revenue through upsells
- Get notified of problems before they escalate into negative reviews
Get to know Hostbuddy AI
Custom Knowledge Base & SOPs
Upload your own standard operating procedures, welcome guides, and property-specific documents that HostBuddy uses to provide accurate, personalized responses.
Gap Night Upsells
Automatically identifies unbookable nights between reservations and offers them to guests for additional revenue.
Smart Templates with "If, When" Logic
Advanced templating system that targets specific guests based on sentiment, booking details, and timing with AI personalization.
Action Item Detection
AI analyzes every conversation to identify and categorize issues requiring host attention (maintenance, cleanliness, guest requests, etc.)
WhatsApp and OpenPhone Integrations
Unified inbox that connects PMS messaging with WhatsApp/OpenPhone conversations, automatically linking them to existing reservations.
FAQs
About HostbuddyAI
HostBuddy connects seamlessly with your Hostfully account to access property details, guest reservation data, calendar availability, and up to six months of past conversations. This enables automatic setup and ensures HostBuddy has all the context needed to provide accurate responses to your guests.
HostBuddy manages all guest messages that come through your Hostfully-connected channels, including Airbnb, Vrbo, Booking.com, and direct bookings. HostBuddy also supports WhatsApp Business and OpenPhone integrations for additional communication coverage beyond your PMS channels.
Setup typically takes just seconds per property. After connecting your Hostfully account, HostBuddy automatically imports your property information, listing details, and past conversations. You can use the autofill feature to populate remaining fields and customize responses to match your brand.
Absolutely. HostBuddy only operates when scheduled – think of it like setting work hours for an employee. You can create custom schedules for different properties, pause HostBuddy for specific conversations, or stop it entirely whenever you want to take over manually.
HostBuddy generates “action items” for situations requiring human attention (maintenance issues, special requests, etc.) and can notify you via email, SMS, or Slack. You can configure it to defer to you, your team, or provide emergency contact information based on your preferences.
Yes, HostBuddy offers a 14-day free trial with full functionality. This gives you time to test HostBuddy with your actual guest conversations and ensure it meets your standards before committing to a subscription.
Yes! HostBuddy has a dedicated Hostfully Digital Guidebook integration that automatically imports all content from your guidebooks into our AI’s knowledge base, including check-in instructions, local recommendations, amenity details, and upsell opportunities.
Yes, you can upload custom documents like welcome guides, SOPs, and property-specific instructions. HostBuddy uses this information alongside your Hostfully data to provide comprehensive, accurate responses that match your hosting style.
About Hostfully's Property Management Platform
Hostfully products give property managers the tools they need to automate their business, earn more money, and deliver a 5-star guest experience.
The Property Management Platform lets you automate and simplify the busy management operations of running a vacation rental. With award-winning and industry-leading features such as a booking pipeline, channel manager, central calendar, unified inbox with templates, triggers and AI-enhanced communications, payment processing, analytics & reporting, smart home management, and more, you can run your business with less effort and more success.
Hostfully provides premium channel distribution to over 50+ booking platforms and OTAs. We’re one of the few companies in the world to hold the distinct quadruple crown: Preferred Plus, Premium & Elite Partner Status with Airbnb, Vrbo, [Booking.com](http://booking.com/), and Homes and Villas by Marriott Bonvoy.
We connect with other listing sites and OTAs through direct API (we don’t rely on a separate channel manager to sync), making Hostfully one of the most stable platforms in the industry.
Hostfully’s unique pipeline view gives managers a bird’s eye view of their businesses to easily track incoming leads, unpaid deposits, upcoming check-ins and checkouts, manage teams and tasks, and automate operations. Guest communication through our Unified Inbox enhanced with InboxAI, allows managers to quickly screen and send AI-generated responses to save valuable time and ensure consistent, quality messages.
We offer direct integrations with 100+ of the industry’s leading software providers, giving you the option to pick and choose software that’s right for you. We believe that your business is unique—and so should the software used to run it.
We connect with other listing sites and OTAs through direct API (we don’t rely on a separate channel manager to sync), making Hostfully one of the most stable platforms in the industry.
Hostfully’s unique pipeline view gives managers a bird’s eye view of their businesses to easily track incoming leads, unpaid deposits, upcoming check-ins and checkouts, manage teams and tasks, and automate operations. Guest communication through our Unified Inbox enhanced with InboxAI, allows managers to quickly screen and send AI-generated responses to save valuable time and ensure consistent, quality messages.
We offer direct integrations with 100+ of the industry’s leading software providers, giving you the option to pick and choose software that’s right for you. We believe that your business is unique—and so should the software used to run it.
Our onboarding process empowers managers to learn at their own speeds and styles. All customers have access to weekday Onboarding Office Hours, on-demand Hostfully University video tutorials, and 1:1 designated Onboarding Specialists, among other resources.
Please note that the set up time to import and list properties on listing sites varies. This is outside of our control. However, due to Hostfully’s Preferred Partner status with Airbnb, Vrbo, Booking.com, and Homes and Villas by Marriott Bonvoy, we can track your status and gain faster listing site assistance if an unforeseen problem happens.
Please note that the set up time to import and list properties on listing sites varies. This is outside of our control. However, due to Hostfully’s Preferred Partner status with Airbnb, Vrbo, Booking.com, and Homes and Villas by Marriott Bonvoy, we can track your status and gain faster listing site assistance if an unforeseen problem happens.
Hostfully invests in and provides world-class customer support across markets and available 24/7, with dedicated specialists working whenever you are. Additionally, all customers have access to our 300+ help articles, optional instant AI support, Hostfully’s Facebook Users group, Hostfully University courses, webinars, and live office hours.
Additionally, all customers with 5+ properties are matched with a dedicated Customer Success Manager who offers further guidance and a customized annual business review.
Of course! We offer personalized demos free of charge. Book yours here: https://www.hostfully.com/request-a-demo/
Alternatively, we also have a pre-recorded demo you can check out here.
Alternatively, we also have a pre-recorded demo you can check out here.
Yay! We’re so excited you’re ready to come try us out. Our onboarding team really goes above and beyond to provide you dedicated hands-on expertise to make sure you are set up for success, and because of this, we do not offer any free trials. However, we do offer a free demo so our team can guide you through just how Hostfully’s PMS will solve your business headaches, and to answer any questions you have before choosing to subscribe to our platform. Want to try a demo, then? Click here to get started.
Alternatively, you can check our pricing page to subscribe right away.
More answers can be found in our FAQ page.
Why Hostfully
World-class customer support
Our solutions are easy to use and will automate your everyday tasks. Our team is also there to help with any issues and will stay with you until you’re comfortable and everything is running smoothly.
A company with a purpose
We do more than just provide a tool. Through partnerships with Sustonica, EnviroRental, Ecologi and others, we help others in our industry make meaningful changes in the way they operate, to make a positive impact on the community and environment.
We share our insight and knowledge
Our team has years of experience in the business, learning best practices from leading brands. And we love sharing our knowledge with you. Come say hi to our team during the big vacation rental conferences, or tune into our free webinars.
Still not convinced?
At Hostfully we do things very differently. Instead of jumping right in, you can book a FREE and PERSONALIZED demo with one of our friendly Sales team members. They will show you exactly how Hostully will make your life as a vacation rental property manager much easier, in a demo that is customized to your business needs. So, how about it?
Still not convinced?
At Hostfully we do things very differently. Instead of jumping right in, you can book a FREE and PERSONALIZED demo with one of our friendly Sales team members. They will show you exactly how Hostully will make your life as a vacation rental property manager much easier, in a demo that is customized to your business needs. So, how about it?
We're here to help.
Get answers when you need them. Our knowledgeable team is there to answer your inquiries, investigate your queries, and they genuinely want to provide you with a better experience. Simply reach out to us via email (hello@hostfully.com) or click the button below to start chatting now.
Or visit our support page.
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