Welcome to Hostfully
onboarding.

We’re happy you’re here!

Be our guest and take a good look at the many features your package provides.

Hostfully Property Management Software

Starter Package (Up to 4 listings)

All the main features to get your vacation rental business started.

What’s included?

Full scale property management solution

Seamlessly manage your properties, automate operations, reduce your workload, and boost your business with our cloud-based, all-in-one system.
Explore our integrations, team and workflow optimization, pricing tools, and communications to make less work for you and a better experience for your guests.

Full API sync with all channels

Synchronize and simplify your listings across multiple channels to manage your property information and reservations in one central location.

Hostfully mobile app

Use our handy app whenever, wherever you go to stay on top of your messages, bookings, and teams.
Download: App Store / Google Play Store

Unlimited group learning calls

Learn, share, and discuss ways our customers use our PMP to guide and grow your businesses and troubleshoot potential challenges.

Access to office hours and 300+ articles

Join our daily onboarding calls for the duration of your Hostfully plan, including:
- – Group 1st onboarding call (Monday and Thursday)
- – Open office hours (Tuesday, Wednesday, Friday)
Explore our growing library of over 300 articles providing insights, advice, trends, and strategies to leverage your business. We also run one of the best blogs in the vacation rental industry.

24/7 email and chat support with average response time of 4 hours

Reach out to our tech support team to resolve any issues as they arise.

Two (2) x 1:1 onboarding calls*

Schedule your personalized calls with our dedicated onboarding specialists who will help set you up for success.

*Calls expire 45 days after your initial 1:1 call. Additional 1:1 calls are available for a $150 fee.

24/7

RESPONSIVE CUSTOMER SUPPORT TEAM

95%+

AVERAGE CUSTOMER SERVICE RATING

Technical Support team

Did you know Hostfully’s Technical Support Team is available 24 hours a day, 7 days a week at support@hostfully.com and on chat? So if you have a quick product question, or you’re burning the midnight onboarding oil, we’ve got you covered.

We also have a comprehensive help desk, with onboarding articles to guide you through the process.

Onboarding 101

Our Onboarding team has members available between 9AM through 8PM (EST), Monday to Friday. We do not have Onboarding team members available outside of these hours for onboarding calls.

Here’s a high level onboarding overview so you know what to expect. Usually onboarding takes 45 days or less—assuming you keep up with your assignments and there aren’t any delays from our channel integrations partners.

The process will vary slightly depending upon your desired pacing and needs. A proper setup will save you many hours of time and energy so start off on the right foot, and remember, just take it one step at a time.

During your onboarding period, you can always join group onboarding calls or email onboarding@hostfully.com with your questions and concerns. We also have a comprehensive help desk and informative Hostfully University videos.

Step 1

Join group onboarding call

Within 24 business hours after signing up, you will receive a welcome email from your personal Onboarding Specialist with your first homework assignment and information on when and how to schedule your first group call.

Step 2

Complete your first assignment

In order to stay on track with your onboarding, it’s important to complete your assignment before your first 1:1 call. You can walk through our help video and guide to:

Update account information, add properties
Add rental conditions
Enable a payment processor
Configure pricing or import from a dynamic pricing provider
Create custom templates and triggers to automate messagings

Step 3

Meet with your Onboarding Specialist

After completing your group call and assignment, you will schedule a 1:1 call with your personal Onboarding Specialist who will review your account, answer questions, cover any remaining steps, help you with your reservations and calendar, and provide you with instructions for enabling channels and going live.

Keep an eye on your email.

You’ll receive a whole series of emails with detailed information and easy-to-follow instructions for each step. Of course, we’ll be there with you throughout.

Onboarding videos

Your first assignment

Adding Your Properties

Automate Your Messages with Templates and Triggers

Advanced Messaging Tips

Enhanced Reporting

Direct booking

All of the onboarding extras

Adding Your Payment Processor

Configure Pricing

Final syncing channels

Bringing in Outstanding Reservations

How to Generate Revenue with Hostfully Guidebooks

Auditing your main settings

How to set up your Hostfully owner portal

Check your Airbnb Host Service Fee

Frequently asked questions

What are Hostfully’s active customer support hours?

Hostfully customer support is available 24 hours a day, 7 days a week.

What should I not do? What could cost me money?

Do not sync your Hostfully properties to the channels before completing pricing, fees, taxes and availability otherwise you may receive double bookings or bookings below the price you want.
Do not forget to do mock reservations up to the paywall after connecting to the channels to ensure prices and availability show as you expect.

How do I make sure I set up my taxes, fees and pricing correctly?

After you adjust fees, taxes or pricing, we suggest selecting dates on your listing like a guest would and reviewing the order.

What happens when I sync a property in Hostfully with an existing listing?

Once a property is toggled ON within a channel in Hostfully and you connect that property to an existing listing, the data in Hostfully completely overwrites your existing listing. This includes pricing, photos, descriptions and rental terms. Make sure your property is complete in Hostfully before syncing!

How does occupancy tax work when connected with Hostfully? Do the channels handle that for me?

Airbnb:
Airbnb may collect and remit in your market. Otherwise, you will need to manage them. You can find more information here.
Vrbo, Booking.com, and direct bookings:
You are responsible for collecting and remitting your taxes.

What’s the easiest way to add properties to Hostfully?

Importing them from Airbnb! You can do so easily by following this help article.
If you don’t have existing Airbnb listings, you can create properties in Hostfully manually using this help article.

Do I need to import all my reservations for my properties?

Airbnb:
We import Airbnb reservations into Hostfully for 1 year in the past and 2 years in the future. No need to enter those manually.
Vrbo and Direct:
You will need to manually enter your Vrbo and Direct reservations as Vrbo does not have the ability to send them automatically. Here is a help article on how to do that.
Booking.com:
We import Booking.com reservations into Hostfully for reservations with checkout dates in the future. No need to enter those manually.

I don’t know which integrations I need. Can you help?

While our onboarding specialists are well versed with our integration partners, they are Hostfully experts and we suggest speaking with the channel or integration partner directly to ask specific questions about their product/service. We’ve provided some links below to get you started:

Meet the Superstar
Onboarding Team

Rhiana Jones

Coarsegold, CA

Sarah Adams

Jacksonville, FL

Staci Patton

Lake Tahoe, CA

Kana Gordon

Charleston, South Carolina

Pablo Escarcega

Dallas, TX

Hannah Castillo

Menomonee Falls, WI

We’re all here to help.

Together we have a 95%+ average
customer service rating.

Contact info for Airbnb, Vrbo and
Booking.com support for error handling

support

1 (844) 234 2500

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