Extenteam

The first ever remote operations solution for vacation rentals

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Description

Extenteam powers 24/7 guest messaging support for vacation-rentals with Tailwind, a shared communication service that supports text and calls, and integrates seamlessly with your Hostfully account to streamline booking conversations, reduce team burnout, and boost guest satisfaction.

Need help beyond messaging? Extenteam also provides bespoke remote talent for operations, reservations, and support roles.

Go to Extenteam

Benefits

Turn more inquiries into bookings, prevent cancellations
Deliver accurate, on-brand responses that boost reviews
Scale with flat-fee pricing and no extra hires needed

Frequently asked questions

Yes! Tailwind supports OTA, text, phone, and more – not just direct bookings. All channels you’ve connected to Hostfully will automatically be covered by Tailwind, seamlessly. Additionally, Tailwind can connect other channels you need, like phone or text message, too.

It’s simple. You can update your preferences anytime through your Tailwind Knowledge Center. Extenteam uses this as a real-time reference, so your SOPs, escalation paths, and FAQs are always up to date.

Absolutely. Tailwind uses a custom-built Knowledge Center filled with your unique policies, property details, and brand tone. Every agent is trained to respond with your voice and standards.

Your messages are handled by real, hospitality-trained agents – not bots or call center staff. These agents specialize in short-term rental guest communication and are available 24/7.

Very little. Once you connect Hostfully and complete a short onboarding, Tailwind can go live in as little as a week. The Knowledge Center and workflows are simple and easy to fill in, even if you don’t really have any written policies – so you’re ready to go, fast.

Tailwind uses enterprise-grade credential management to store and restrict access. Their agents only see what they need, and every action is logged for full transparency.

You’re always in control. Soon, Tailwind will offer a shared unified inbox, so you can view conversations in real time and assign them to yourself when needed. Their agents can also flag and escalate messages to you via Slack, email, or text based on your preferences.