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SafeGuest

Automated Guest Screening & Risk Protection for Vacation Rentals

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Description

SafeGuest is a guest screening and risk management platform built for short-term rental hosts and property managers. The platform automates identity verification, collects signed booking terms, manages deposits or waivers, and assesses guest risk before check-in using behavioral data.

Fully integrated with Hostfully, SafeGuest delivers guest verification results, risk alerts, and screening status directly within your PMS workflow. By helping identify potentially risky reservations before arrival, SafeGuest enables hosts to reduce risk, protect properties, and streamline guest onboarding.

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Benefits

Screen guests automatically before check-in
Verify guest identities using biometric ID checks
Detect potentially high-risk bookings through behavioral risk analysis
Customize damage deposit requirements by property
Access screening results and alerts directly within Hostfully

Frequently asked questions

No. Once connected, SafeGuest works directly with Hostfully. You’ll be able to view guest verification status, risk ratings, and deposit information without leaving your PMS workflow.

If a security deposit has been collected through SafeGuest, hosts can submit a claim within 48 hours of checkout with timestamped photos and supporting evidence. If a guest selected a waiver instead of a refundable deposit, additional protection may apply based on the terms of the waiver program.

Yes. SafeGuest allows hosts and property managers to set different deposit amounts for each property, providing greater flexibility and control based on the value, sensitivity, or risk profile of each listing.

SafeGuest verifies guest identities through biometric ID checks, collects signed booking terms and conditions, and assigns a Red, Yellow, or Green risk rating based on behavioral factors such as age, booking timing, and previous incidents.

Yes. SafeGuest is completely free for hosts and property managers. Guests choose to pay either a refundable deposit or a non-refundable waiver during the screening process, allowing hosts to receive protection without subscription or setup fees.

SafeGuest syncs with your Hostfully account to pull guest, listing, and reservation details automatically. This allows the platform to screen guests, apply property-specific deposit rules, and deliver verification results and risk alerts directly within your Hostfully dashboard.