Success story
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Fairy Flats is a Warsaw-based vacation rental management company that manages short-term rentals across various markets in Poland
Location: Poland
Number of listings: 200
Using Hostfully since: 2023
Favorite features: Channel manager, automation triggers, integration ecosystem
It's important to have tools like Breezeway and Hostfully, that are flexible and customizable to your needs to keep operations running smoothly.
As Fairy Flats expanded its portfolio, the team found it increasingly difficult to maintain the same level of operational consistency across every new market they entered.
At the time, Fairy Flats relied on a mix of WhatsApp conversations, Excel spreadsheets, and a basic operations tool to coordinate cleanings, maintenance requests, and day-to-day tasks. While this approach worked when the portfolio was smaller, it became harder to track responsibilities and ensure nothing slipped through the cracks as more properties were added.
Maintenance issues were particularly challenging. Reports often got buried in message threads, making it difficult to assign tasks, follow up on repairs, or verify that problems had been resolved. The team also lacked the ability to organize work by department or manage multiple operational tasks for the same property. As the business continued to grow, Fairy Flats needed a more structured system to centralize operations and support consistent service standards.
While evaluating solutions, Fairy Flats prioritized finding a system that integrated seamlessly with Hostfully, their property management software. After implementing Breezeway alongside Hostfully, the team created a centralized operational workflow to manage reservations, cleaning schedules, maintenance issues, inspections, and task assignments in a more organized way.
Hostfully automatically syncs reservation data with Breezeway, eliminating the need for manual schedule updates and helping the team coordinate turnovers more efficiently. With booking information flowing between systems, staff can focus less on administrative work and more on guest experience.
The biggest operational improvement came from structured issue tracking. Instead of searching through WhatsApp conversations, the Fairy Flats team now has a centralized record of maintenance requests that can be assigned, monitored, and resolved quickly. This increased visibility has helped the company respond faster to issues and maintain higher service standards across its growing portfolio.
Today, Fairy Flats manages more than 200 properties through its Hostfully and Breezeway workflow. Improved operational consistency and faster issue resolution have contributed to a 4.8 Airbnb rating, demonstrating how stronger processes can directly improve the guest experience while supporting portfolio growth.
Does Ewa’s multi-market challenge sound familiar? Let’s talk.
